Project Manager - Apple Store Online User Acceptance Testing (UAT)

Apple•Austin, TX

About The Position

The Apple Store Online team is responsible for Apple’s largest store, aiming to deliver a magical, personal digital experience where customers can shop, buy, and learn everything Apple, wherever they are. Each customer should feel like they are the only customer, and the team's job is to set the bar for the experience they receive. The User Acceptance Testing (UAT) Project Management team ensures that our Online offerings work as designed and deliver the intended magical experiences. This team deeply understands our systems, creates test plans to evaluate new offerings, and provides final quality signoff before they go live. This role is for someone who believes 'good enough' isn't good enough.

Requirements

4+ years of professional experience working in a User Acceptance Testing (UAT) Project Management role
Possesses a good understanding of the Software Development Lifecycle (SDLC)
UAT/QC/Quality experience within an e-commerce or contact center based organization (could be user experience/web front-end, transactional back-end, or contact center applications focused)
Quality-focused, deeply technical, and displays analytical and problem solving skills.
Experienced with Test Automation capabilities, toolsets, test scripting processes.
BA/BS degree in technical field, or 8+ years relevant professional experience
7+ years of professional experience working in a User Acceptance Testing (UAT) Project Management role
5+ years of exposure to, and demonstrated capability of quickly understanding complex integrated systems.
Sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk in a program.

Nice To Haves

PMP or Project Manager Certifications a plus
Experience SAP, AI/ML Validations is a plus.
Exhibits a genuine passion for innovation shown through creative strategies and continuous process improvement.

Responsibilities

Direct and drive medium to large sized, global cross functional UAT efforts with a direct impact on one of the world's largest e-commerce sites.
Build strong, trusted relationships with all cross functional partners while managing and organizing activities and tasks across UAT planning, execution, and reporting.
Provide strong leadership and deep expertise to guide testing efforts for end-to-end customer journeys.
Understand business processes and deliver creative solutions.
Operate as a lead of an ASO functional track, or as the cross-functional lead of a larger UAT program, often reporting into a centralized testing function.
Manage test planning and organize activities throughout UAT planning and execution.
Lead and collaborate with multiple UAT partner teams to connect the dots and stitch across them to drive success.
Lead test resources required for successful execution of projects.
Provide input to processes that drive continuous improvement aligned with industry best practices.
Keep the extended team informed and ensure accountability to the resolution of key issues.