Project Manager - Advanced

Lumen Solutions Group Inc.•Columbia, SC

4h•Remote

About The Position

This role focuses on managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contracts, or administrative service operations. The Project Manager will be responsible for interpreting and applying documented criteria, procedures, policies, and process guidance. They will also be involved in documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance. Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes is valuable. The role requires supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings, as well as continual service improvement and using customer feedback to enhance processes. The ability to coordinate stakeholders across various teams is essential.

Requirements

2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.
2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and applying them consistently.
2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.
2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.
2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems.

Nice To Haves

Experience in higher education, public sector, or university technology/service management operations.
Experience with ServiceNow or similar ITSM/workflow systems.
Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.
Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes.
Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of South Carolina review processes.
Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.
Experience supporting continual service improvement and using customer feedback to improve processes.
Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams.

Responsibilities

Managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contracts, or administrative service operations.
Interpreting documented criteria, procedures, policies, and process guidance and applying them consistently.
Documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.
Supporting technology procurement, vendor intake, software purchasing, or cross-functional review processes.
Supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.
Supporting continual service improvement and using customer feedback to improve processes.
Coordinating stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams.