Project Manager 3 - Ops

Oracle•Kansas City, MO

14d•$70,600 - $148,300

About The Position

We are seeking an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Federal Support. This is not a traditional project management role focused solely on schedules, milestones, and project plans. The ideal candidate brings strong knowledge of Oracle Health, Application Management Services (AMS), and/or Customer Service and Support operations and can apply that experience to improve how our organization operates and delivers for customers. This role will own a diverse portfolio of technical and non-technical initiatives, often managing multiple priorities simultaneously from identification and definition through implementation and measurable outcomes. Initiatives may include process and quality improvement, operational assessments and audits, support delivery optimization, implementation of new processes or tools, identification and remediation of operational gaps, and strategic programs supporting Support Delivery leadership. The successful candidate will be comfortable working in an environment where the path forward is not always predefined. You will use your knowledge of Oracle Health solutions, tools, support workflows, and operational processes to identify opportunities, structure ambiguous problems, bring the right stakeholders together, and drive work through completion.

Requirements

Experienced Program Manager.
Strong knowledge of Oracle Health, Application Management Services (AMS), and/or Customer Service and Support operations.
Ability to apply experience to improve organizational operations and customer delivery.
Comfortable working in an environment where the path forward is not always predefined.
Knowledge of Oracle Health solutions, tools, support workflows, and operational processes.

Responsibilities

Drive strategic and operational initiatives across Oracle Health Federal Support.
Own a diverse portfolio of technical and non-technical initiatives.
Manage multiple priorities simultaneously from identification and definition through implementation and measurable outcomes.
Identify opportunities, structure ambiguous problems, bring the right stakeholders together, and drive work through completion.
Improve how the organization operates and delivers for customers.
Implement new processes or tools.
Identify and remediate operational gaps.
Support strategic programs for Support Delivery leadership.