Project Leader

Q2 Management•Fountain Inn, SC

6d•Onsite

About The Position

The Project Leader is accountable for customer satisfaction and operational effectiveness at designated client sites. This person owns the overall success of assigned projects from start to finish and across every shift, serving as a central point of contact and developing strong professional relationships with customers. Safety is the company’s first quality key and a top priority in service delivery. The role coordinates multiple quality inspection projects and sites, maintains project standards and timelines, and supports the development and performance of team members. The position involves working in an environment that is not temperature controlled and usually has moderate noise. Employees must use required safety equipment, including eye safety glasses, hearing protectors, work boots, gloves, and hardhats; loose-fitting clothing and jewelry are not permitted. Reasonable accommodations may be made for individuals with disabilities to perform the position’s essential functions. Employees may also be assigned other job-related duties as needed.

Requirements

Excellent oral and written communication skills.
Ability to maintain composure under pressure and foster a sense of control.
Flexible schedule to support various shifts and locations.
Reliable transportation, a valid driver’s license, and vehicle insurance.
Ability to travel within the operating region.
Energetic and achievement-oriented attitude.
Dedication to customer service and expert-level knowledge about the client.

Responsibilities

Train and empower Shift Leaders to oversee the daily routines of their assigned team members.
Encourage decision-making, guide team members, and validate outcomes.
Uphold high ethical standards and promote honesty, integrity, and trustworthiness.
Address conflicts and performance issues promptly and professionally, encouraging transparent communication and resolution.
Conduct and assist with customer investigations and develop solutions using continuous improvement methodology.
Provide quality service and clear communications to new and existing customers.
Foster a safe and inclusive work environment where employees are treated with care.
Support team-member development through training, mentorship, and honest feedback.
Lead by example, demonstrating a strong work ethic and commitment to company values, vision, and quality keys.
Coordinate and oversee multiple quality inspection projects and sites simultaneously, ensuring adherence to project timelines, objectives, and quality standards.
Develop and implement quality inspection work instructions to ensure consistent and accurate process specifications.
Maintain accurate documentation, records, and reports related to shift performance.