Project Lead, Store Operations - Selling and Experience
Gap Inc.•San Francisco, CA
•Onsite
About The Position
The Selling and Experience Project Lead builds, modernizes, and delivers tools, programs, and resources that support a consistent, high-quality in-store customer experience and strong selling performance. This role works across HQ and field teams to ensure all initiatives are simple, practical, and easy for stores to execute. This role focuses on translating business needs into clear, actionable solutions while continuously improving and modernizing tools to enhance productivity, client engagement, and store execution.
Requirements
- Exposure to learning and development with an ability to support creating clear, effective content
- Skilled in PowerPoint, Canva, Articulate, and similar tools to produce polished, on-brand materials
- Proficient in Microsoft tools (Outlook, Teams, Word, Excel, SharePoint, OneDrive) to manage workflow, communication, and organization
- Travel up to 50%
Responsibilities
- Develop, modernize, and deliver selling tools, playbooks, and resources that support conversion and service execution
- Create clear guidance and materials for key brand moments (launches, peak seasons, events)
- Build and enhance clienteling and outreach tools to support customer engagement and repeat business
- Support rollout and execution of customer experience and clienteling programs in stores
- Develop outreach frameworks and engagement tools that enable consistent client interactions
- Gather field feedback and customer insights, and continuously refine and modernize tools to improve usability and execution
- Convert business priorities into simple, streamlined tools, processes, and routines for stores
- Ensure all materials are clear, modern, and easy to implement
- Partner with field teams to support adoption and consistent execution
- Track usage and effectiveness of selling tools, clienteling platforms, and outreach efforts
- Monitor key metrics such as conversion, engagement, and repeat business
- Share insights to improve tools, execution, and ongoing enhancements
- Work with Merchandising, Marketing, Loyalty, Product Operations, and Field teams
- Ensure tools and programs align with broader business needs
- Support testing, innovation, and rollout of new and enhanced tools
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
