Project Lead, Learning Operations

Chick-fil-A, Inc.•Atlanta, GA

23h•Hybrid

About The Position

Chick-fil-A, Inc. Staff members play a vital role in achieving strategic goals by developing skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential, with Staff encouraged to seek new perspectives and adopt new methods for continuous improvement and adaptation. Staff are also asked to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first. The company's Flexible Futures Model offers a healthy mix of working in person and virtually, strengthening collaboration and community. The Learning Enablement Team is responsible for aligning and serving Learning & Development projects through shared services, including Project Management, and for stewarding the strategy and implementation of the operating model for the learning function. This role will lead multiple, concurrent projects within the Field learning, Staff learning, and Learning Operations annual plan. The Project Lead will enable strategic learning project teams through effective consultation on project management tactics, tools, and support levels to enhance health and performance across L&D. This role requires understanding and experience with various teaming/management strategies and approaches (Scrum, Kanban, Project Management, Lean, Innovation, etc.) to enable learning programs, products, and experiences.

Requirements

Understanding or experience with Agile, project management, LEAN, and other methodologies in overseeing projects.
Strong project management and organizational skills
Proven ability to influencedecisions and drive change
Experience supporting and working with cross functional teams
Excellent personal and relational intelligence
Excellent communication and mentoring skills
Demonstration of versatile learning with a bias for continuous improvement
Results-driven with the ability to navigate through ambiguity and balance multiple priorities
Demonstration of leadership and strong collaboration at all levels
Holds self to a high standard of excellence with the ability to make difficult trade-off decisions
Demonstrate accountability for keeping team performance on track
Provide support to Learning & Development leaders and individual teams using a servant leadership style and leading by example
Advanced knowledge and experience building healthy teams through various teaming approaches
3 years of experience
Bachelor's Degree

Responsibilities

Lead teams through the application and implementation teaming/work f low methodologies to enable effective and efficient management of L&D projects
Plans and directs projects and provides consultation to teams with a high degree of independent latitude and decision-making ability
Develops detailed project requirements
Develops key success metrics and outcomes
Creates project plans
Organizes and tracks project plans, ensuring all parties are engaged at the right time
Schedules regular checkpoints with appropriate parties as needed
Tests and approved functionality as needed
Provides recommendations and project status updates to leadership
Uses resources wisely and has a high degree of latitude within all project aspects
Escalate work through the appropriate channels, leaders, and teams to ensure alignment and prioritization.
Teaches and develops others around project management techniques as needed.
Communicate the need for and drive the adoption of standardized operational procedures; reports progress to practice leadership
Recommend and support processes, systems and tools for L&D operating model efficiencies and effectiveness
Identify and develop metrics for monitoring progress and outcomes of projects, products, and teams in agreement with project team leaders.
Communicate project status, including roadblocks, milestones, successes with all project stakeholders
Facilitate discussion, decision making, conflict resolution, and learning within project teams and impacted stakeholders as agreed upon with project leaders.
Drives special projects as requested by Operations and leadership
Discern the most relevant factors that drive effectiveness and value to the team or organization; remove barriers at the individual team level and across the leadership, empowering teams to deliver their commitments on time and within budget
Challenge thinking and assumptions through effective consulting and influence, pushing for alternative solutions to problems leading to customer focused outcome.
Build mutual support and strong relationships to continuously adapt and improve L&D products and services
Facilitate the continuous learning and foster a growth mindset of teaming best practices for teams and leadership in partnership with Learning Enablement and the Organization.
Establish, deliver, and measure working agreements with project leaders to promote alignment and outcomes.
Lead the learning function in the application of emerging technology, automation solutions, and industry leading techniques to unlock efficiency and effectiveness in learning projects and with learning teams.