Project Implementation Specialist

Empower Pharmacy•Houston, TX

21h•Onsite

About The Position

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY The Implementation Specialist delivers exceptional customer onboarding experiences by coordinating implementation activities, driving solution adoption, and ensuring seamless transitions that strengthen customer satisfaction and long-term business relationships. This role owns implementation planning, customer training, workflow optimization, and cross-functional coordination while serving as the primary point of contact throughout onboarding. Leveraging AI as a force multiplier, the position enhances implementation speed, service quality, issue resolution, and data-driven decision-making through intelligent automation and actionable insights. Operating within Empower's hyper-growth, highly regulated 503A/503B environment, the Implementation Specialist ensures compliance, operational excellence, and customer success. Success requires learning agility, execution discipline, customer focus, adaptability, proactive problem-solving, and continuous improvement while effectively managing multiple priorities in a fast-paced environment.

Requirements

High school diploma or equivalent required.
Certified Pharmacy Technician (CPhT) certification or a minimum of two (2) years of experience in pharmaceutical, telemedicine, or integrative clinical operations required.
Proficiency in Microsoft Excel, Microsoft Word, and CRM platforms.
Excellent attention to detail with strong organizational and communication skills.

Nice To Haves

Project management experience preferred.

Responsibilities

Lead end-to-end customer implementation activities by coordinating onboarding plans, managing project milestones, and serving as the primary customer contact throughout implementation.
Deliver comprehensive virtual training sessions that educate customers on products, workflows, and system capabilities while promoting successful adoption and long-term utilization.
Build trusted relationships with healthcare providers, clinics, and business partners by understanding operational goals, addressing implementation challenges, and providing responsive support throughout the onboarding journey.
Manage multiple implementation projects simultaneously by maintaining detailed project plans, tracking milestones, documenting progress, and coordinating cross-functional activities to ensure timely completion.
Evaluate customer workflows to identify operational challenges, recommend process improvements, and implement solutions that increase efficiency, adoption, and customer satisfaction.
Maintain accurate implementation documentation, CRM records, customer communications, and project updates while ensuring information integrity and organizational visibility.
Collaborate effectively with Sales, Operations, Customer Success, Pharmacy Operations, and other internal teams to ensure successful customer implementations and seamless service delivery.
Track implementation metrics, customer feedback, and key performance indicators to evaluate onboarding success and identify opportunities for continuous improvement.
Maintain current knowledge of Empower products, implementation best practices, regulatory requirements, and emerging technologies while actively pursuing professional development.