Project Engineer - EPMS
About The Position
Data centers and mission critical facilities are under more pressure than ever to run reliably and efficiently, which means demand for power monitoring expertise has never been higher. At our company, every employee's work has a direct impact on the level of service we deliver to our customers. If you want a role where your technical skills contribute directly to the uptime of infrastructure people depend on every day, this is a good place to be. Janitza North America is the US based arm of Janitza electronics GmbH, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data centers, mission critical facilities, and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint.
Requirements
- Bachelors' degree, Technical diploma, or equivalent experience in Electrical Engineering Technology, Electronics Technology, Industrial Automation, or a related field.
- 3-5 years of experience in project engineering, field service engineering, technical support, or a related role.
- Knowledge of electrical systems, power monitoring equipment, metering technology, and industrial communications.
- Understanding of networking fundamentals, communication protocols, and control systems.
- Strong troubleshooting and problem-solving skills.
- Experience working directly with customers in a technical support or project delivery environment.
- Ability to communicate complex technical information to both technical and non-technical audiences.
- Strong organizational skills and the ability to manage multiple priorities effectively.
Nice To Haves
- Experience with Electrical Power Monitoring Systems (EPMS), power quality monitoring (PQM), or energy management systems.
- Hands-on field commissioning, startup, or troubleshooting experience.
- Familiarity with PLCs, HMIs, Modbus, BACnet, EtherNet/IP, or similar industrial communication protocols.
- Experience working within mission-critical facilities, data centers, manufacturing plants, or commercial electrical environments.
- Knowledge of Salesforce, Jira, SAP, or similar enterprise software platforms.
Responsibilities
- Customer and field support
- Travel to customer and partner sites for installation, startup, troubleshooting, and training
- Respond to customer support requests, both remotely and onsite
- Deliver customer training on newly commissioned systems
- Build strong customer relationships and provide a high level of technical support
- Support deployment, commissioning, and ongoing optimization of EPMS
- Configure, commission, and troubleshoot Janitza monitoring hardware, software, and communication networks
- Perform testing, validation, commissioning, and startup support for new product deployments
- Advise customers and sales teams on the right Janitza hardware and software for their needs
- Support engineering service requests and broader project execution activities
- Manage customer service requests through the ticketing system, prioritizing and resolving issues efficiently
- Collaborate with engineering and product teams to relay customer requirements, feedback, and technical challenges
- Contribute to improving service, ticketing, quality assurance, and support processes
- Serve as the technical subject matter expert for assigned OEM accounts and strategic projects
- Use Salesforce, Jira, SAP, and other internal systems to manage projects, customer information, and service activities
- Prepare and maintain project documentation, including commissioning reports and as built system documentation
Benefits
- 10% Annual Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
