Project Engineer (Customer Success) - Wireless

Inorsa•Austin, TX

37d•Hybrid

About The Position

Inorsa is seeking a Project Engineer (Customer Success) to serve as the technical backbone of our customer relationships across the telecom infrastructure ecosystem. This is a hybrid role that blends customer success, telecom engineering domain knowledge, and technical expertise in SaaS. In this role, you will own post-sale technical success and value realization for customers using the Inorsa platform. You will act as a trusted technical advisor to customer engineering teams while also serving as a customer-embedded product partner, ensuring our platform maps directly to real-world telecom workflows such as structural analysis, tower modifications, and infrastructure planning. You will work closely with customers, product management, engineering, sales, and leadership to drive adoption, retention, expansion, and product-market fit. This role is ideal for someone who understands telecom infrastructure engineering and wants to apply that expertise in a high-impact SaaS environment.

Requirements

5+ years of experience in telecom project management, infrastructure engineering, technical customer success, technical account management, or solutions engineering
Strong domain knowledge in telecom infrastructure, such as: Structural analysis of towers and mounts Infrastructure planning, modification, and deployment workflows
Familiarity with engineering concepts (e.g., structural analysis software, CAD-based drafting, design calculations)
Experience supporting B2B SaaS platforms and cloud-based software
Proven ability to manage complex, multi-stakeholder customer environments
Strong communication skills with the ability to translate technical concepts into business value
Bachelor’s degree in Engineering or a related technical field (or equivalent experience)

Nice To Haves

Prior exposure to product discovery, backlog prioritization, or roadmap planning
Experience working in early-stage or high-growth SaaS environments
Strong data fluency (dashboards, analytics, SQL familiarity)
PMP, Agile, or cloud certifications
Telecom Leasing, Zoning/Permitting, Construction
Tower Company and Carrier inner-workings
Network Operations, Integrations
Telecom Regulatory & Compliance, Site Acquisition

Responsibilities

Serve as the primary post-sales technical owner for a portfolio of telecom infrastructure customers
Develop and execute customer success plans aligned to engineering workflows, operational KPIs, and business outcomes
Act as a trusted advisor to structural engineers, RF engineers, project managers, operations leaders, and executives
Lead Executive Business Reviews (EBRs) focused on adoption, engineering efficiency, ROI, and roadmap alignment
Ensure customers achieve measurable value from platform adoption across planning, analysis, design, and delivery
Lead onboarding, configuration, and workflow mapping for engineering and design teams
Translate traditional telecom infrastructure processes (e.g., structural analysis, tower modifications, drafting) into scalable SaaS workflows
Support customer use cases involving: M&A, Lease Abstraction, Data Warehouse Structural analysis and modification workflows Tower, mount, and infrastructure design Engineering calculations, drawings, and compliance requirements
Act as the technical escalation point for complex customer issues, coordinating closely with internal engineering and support teams
Proactively monitor usage, system health, and adoption patterns to identify risk and optimization opportunities
Serve as an advocate and Voice of the Customer (VoC) for users
Partner closely with Product Management to: Validate feature requirements against real-world engineering workflows Influence roadmap prioritization with customer-backed insights Participate in design reviews, betas, and early access programs
Translate customer feedback into clear, actionable product requirements grounded in industry realities
Help define success metrics for new features and support successful customer rollout
Drive product adoption and utilization across customer organizations
Identify renewal risks early through engagement signals and lead mitigation strategies
Partner with Sales and Leadership to: Support expansion opportunities (additional modules, seats, or enterprise rollouts) Provide technical credibility in late-stage sales or upsell conversations when needed
Support customers as they scale usage across teams, regions, and projects
Act as an internal subject matter expert on engineering workflows
Provide guidance on: Industry best practices Regulatory and compliance considerations Emerging trends in infrastructure design and analysis
Contribute to internal enablement by mentoring teammates and helping build scalable customer success playbooks