Customer Success Engineer
About The Position
As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base and will be onsite at our customer in NY. You will provide advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies. You will take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures. You will walk customers through the various stages of adoption with Forwards Platform and work directly with our internal Product Management, Engineering, Sales and Marketing teams. Some travel (10%) is expected.
Requirements
- B.S. Computer Science or equivalent educational experience
- 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
- Must be willing to be onsite at customer location in either Charlotte, NC (hybrid)/ Jersey City, NJ/ NYC.
- Strong understanding of Networking and Security fundamentals
- Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
- Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Nice To Haves
- One or more of the following certificates: CCIE, JNCIE or VCDX
- Experience in working for a startup company
- Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
- Ideal candidate will be onsite at customer location in NY
Responsibilities
- Providing advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies
- Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
- Walking customers through the various stages of adoption with Forwards Platform
- Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
Benefits
- stock
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What This Job Offers
Job Type
Full-time
Career Level
Senior
