Project Director

ATI Restoration, LLC•Irmo, SC

12d

About The Position

The Project Director is a client-facing, revenue-generating role responsible for estimating, securing, and directing emergency services, mitigation, restoration, and reconstruction projects from initial lead through financial closeout. The position owns scope development, estimate accuracy, customer communication, financial outcomes, and overall project direction, coordinating with internal teams to support successful execution. The Project Director is the primary point of contact for customers, adjusters, consultants, and third-party administrators, ensuring expectations are defined, documented, and met throughout the project lifecycle. The role includes developing and validating scopes of work, supporting production handoffs, building customer and referral relationships, achieving revenue targets, maintaining Salesforce data, and owning project financial performance. Work takes place in an office, in the field, and at jobsites; travel is required. The Project Director must respond to ATI team members and clients beyond standard work hours for emergency response.

Requirements

High school diploma or equivalent required.
3–5 years of restoration or construction experience.
2–3 years of experience as an estimator or project manager, including experience with water, fire, mold, or reconstruction projects.
Experience handling commercial, industrial, or large-loss projects.
Familiarity with mitigation, environmental services, reconstruction, and industry practices.
Working knowledge of Xactimate and competent estimating and analytical skills.
Strong understanding of project budgeting, margins, billing, collections, revenue, and profitability.
Strong communication, relationship-management, customer-service, problem-solving, time-management, and organizational skills.
Ability to manage multiple active projects, new projects, and prospecting opportunities simultaneously.
Demonstrated ethics, integrity, attention to detail, sound judgment, and adaptability.

Nice To Haves

Bachelor’s degree in business, management, construction management, or a related field.
IICRC certifications at any level.
Xactimate certification.
Experience with T&M platforms.
OSHA or environmental certifications.

Responsibilities

Develop detailed and accurate scopes of work in Xactimate using onsite inspections, digital images, sketches, and documentation.
Validate scopes of work with insurance adjusters, consultants, third-party administrators, and property owners or managers before work begins.
Ensure projects adhere to building codes, industry standards, guidelines, and safety protocols.
Collaborate with project managers on production handoffs, budgets, schedules, and labor strategies.
Support project managers in resolving scope discrepancies and customer concerns and ensure project documentation.
Cultivate relationships with customers, insurance companies, and referral partners; serve as their primary point of contact throughout projects and secure repeat business.
Achieve assigned revenue targets by converting leads into active projects through prompt communication, timely estimating, follow-up, and negotiation.
Support sales teams with operational insights, client networking, trade events, and industry associations.
Use Salesforce and maintain accurate data on leads, estimates, activities, project progress, and project assignments.
Establish payment terms; manage draws, deductibles, progress billing, final billing, and collections in accordance with ATI standards.
Own project financial performance, including margin, budget, and costs.
Review supplements, change orders, and project-scope modifications for accuracy and profitability impacts.
Respond to ATI team members and clients beyond standard work hours for emergency response.
Perform work in an office, in the field, and at jobsites; travel as required.
Perform other duties as assigned.