Project Delivery Program Lead

IQVIA•Marietta, GA

2d•Onsite

About The Position

Lead the operational delivery of complex clinical research studies and global customer programs, serving as a key contact for internal and external stakeholders. Drive effective study planning, execution, governance, and continuous improvement while ensuring work complies with standard operating procedures, policies, and good practices.

Requirements

Thorough knowledge of project management processes and central laboratory operations, including kits and supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, and site alerts, is required
Excellent interpersonal and customer management skills, with the ability to establish and maintain effective working relationships with coworkers, managers, and customers
Thorough understanding of medical and clinical research terminology
Strong organizational and time-management skills, with the ability to meet deadlines in a fast-paced environment
Strong written and verbal communication skills, including a good command of the English language
Ability to lead cross-functional activities, coordinate issue resolution, mentor colleagues, and support continuous process improvement

Nice To Haves

A Bachelor's Degree in Life Sciences and/or related experience is preferred
5-7 years of experience in clinical trials/ hospital-funded research, project management or laboratory environment preferred
Demonstrated proficiency with Microsoft Office and centralized laboratory systems, or equivalent systems experience, is preferred
Experience successfully leading large, global, and complex Phase I-IV clinical trials is preferred
Other equivalent combination of education, training, and experience may be accepted in lieu of degree

Responsibilities

Lead the setup and delivery of complex clinical research studies, including companion diagnostic and multi-region studies
Develop and maintain project plans, milestones, risk logs, issue logs, action logs, budgets, timelines, and deliverables
Partner with Study Setup teams to support high-quality database configuration and protocol-specific documentation
Build and manage customer relationships, lead customer meetings and presentations, and serve as an escalation point for study and program-level issues
Monitor study activities, documentation, eTMF filing, reporting, scope changes, service issues, and closeout requirements throughout the project lifecycle
Prepare and present protocol-specific materials at kick-off meetings, investigator meetings, bid defense meetings, and other internal or external meetings
Provide study training to sites, CRAs, and customers, and establish effective communication channels to manage expectations and resolve issues
Lead customer program processes, best-practice development, process improvements, mentoring activities, and department-level assignments