Project Delivery Manager

Lucidya • Lebanon, PA

6d

About The Position

Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.
This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.
The Project / Delivery Manager owns one critical question: “How do we execute what we promised?”
You take the Solution Consultant’s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.
You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.

Requirements

• 5-8 years in SaaS implementation, Technical project management, Digital or platform delivery
• 3+ years delivering enterprise projects with multiple stakeholders (business & IT)
• Proven experience with Integrations, APIs, and data-driven workflows
• Experience working closely with product and engineering teams in Agile/Scrum environments
• Strong command of Scoping, timelines, milestones, RAID (Risks, Assumptions, Issues, Dependencies)
• Confident running Standups, execution reviews, steering meetings
• Comfortable with API-based integrations and webhooks, Data flows between systems
• Able to read basic API documentation and JSON payloads, Translate technical constraints into delivery decisions
• Solid conceptual understanding of SaaS platforms, LLMs and AI agent workflows
• Can confidently manage CX leadership, IT and engineering teams, Internal product and AI stakeholders
• Produces Clear documentation, Actionable recaps, Concise, honest status updates
• Turns ideas into Tasks, owners, and deadlines
• Keeps delivery tools always current and reliable
• Strong sense of ownership and follow-through
• Comfortable with Iterative AI delivery (experiments, versions, evaluation cycles), Data privacy, guardrails, and quality metrics
• Understands that AI delivery is adaptive, not linear

Nice To Haves

• Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus

Responsibilities

• Scoping & Handover from Solution Consultant: Formal Handover, Clarify Scope, constraints, dependencies, and assumptions, Technical and operational boundaries, Scope Confirmation, Translate high-level workflows into clear delivery components, Align internally and with the client on scope.
• Detailed Planning & Backlog Management: Building the delivery plan and timeline, Creating and maintaining the delivery backlog, Keeping tools accurate and trusted.
• Coordination & Day-to-Day Execution: Running regular execution cadences, Ensuring tight collaboration between teams, Driving execution discipline.
• Risk, Change & Stakeholder Management: Maintain a risk & issues log, Manage change transparently, Provide clear, consistent communication.
• UAT, Go-Live & Post-Go-Live Stabilization: Plan and coordinate UAT cycles and acceptance criteria, Go-live readiness and rollout plans, Ensure smooth transition, Own final handover.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed