Project Delivery Manager - Supply Chain, WMS: Softeon

IFS•Itasca, IL

2h•$150,000 - $170,000•Hybrid

About The Position

This role is responsible for leading end-to-end customer implementations and guiding clients through the successful adoption of Softeon’s supply chain solutions. The Project Delivery Manager acts as a trusted advisor to customers, combining strong warehouse operations knowledge, deep product understanding, and leadership skills to deliver successful project outcomes and drive measurable business value. The ideal candidate is a proactive problem solver with a strong sense of ownership, capable of leading cross-functional teams while aligning customer requirements with Softeon’s platform capabilities.

Requirements

Bachelor’s degree in Industrial Engineering, Supply Chain, Computer Science, MIS, or related field
6–8+ years of experience in WMS or supply chain software implementation and delivery
Strong knowledge of warehouse operations and distribution processes, including receiving, putaway, replenishment, picking, packing, shipping, and inventory control
Demonstrated experience leading complex software implementation projects and cross-functional teams
Deep understanding of supply chain execution systems, including WMS, WES, and warehouse automation integrations
Experience translating business requirements into solution design and system configuration strategies
Strong understanding of system integrations (ERP, TMS, OMS) and data formats (EDI, XML, APIs)
Proven ability to manage multiple priorities, meet deadlines, and deliver high-quality results
Excellent problem-solving skills with the ability to anticipate and resolve issues proactively
Strong communication and stakeholder management skills, including the ability to present complex concepts clearly
Ability to lead meetings, facilitate workshops, and drive decision-making with internal and external stakeholders
Ability to work both independently and collaboratively in a fast-paced environment
Ability to travel for client engagements as needed, up to 50%
US Citizenship or eligibility to work in the United States

Responsibilities

Lead delivery of full lifecycle implementations, ensuring alignment with defined scope, timelines, and business requirements
Analyze customer operations and guide solution design using Softeon’s methodology to align business requirements with system capabilities
Act as a primary client-facing leader, providing consultative guidance on warehouse operations, process improvements, and solution adoption
Collaborate with Customer Project Managers and cross-functional teams to plan, assign, and manage project tasks and deliverables
Oversee system configuration, testing strategy, and validation across Softeon solutions (WMS, WES, and related applications)
Lead customer workshops, design sessions, and operational discussions to drive optimal solution outcomes
Guide development of test strategies and support customers in creating and executing test scenarios aligned with real-world operations
Ensure effective deployment planning, including release management, change control, and readiness assessments
Monitor project progress, risks, and dependencies, and proactively address issues to maintain delivery momentum
Coordinate training strategies, including train-the-trainer programs and end-user readiness
Provide high-level solution estimates and support scope evaluation for enhancements or changes
Serve as a mentor to team members, supporting skill development and fostering growth within the Solution Delivery organization
Collaborate with product and engineering teams to provide feedback and drive continuous improvement of Softeon’s solutions