Project Coordinator

Cennox•Alpharetta, GA

18d

About The Position

A customer-oriented, organized individual to help our team ensure our customers’ satisfaction. This position will be the customer contact for matters regarding pricing, scheduling, installing, and generating work orders. Additionally, will aid in the creation of staffing requisitions and the recording and monitoring of data in management information system.

Requirements

Ability to resolve customer complaints and concerns
Knowledge of planning and scheduling techniques
Skill in the use of computers, preferably in a PC, Windows-based operating environment
Effective oral and written communication skills
Ability to gather and analyze statistical data and generate reports
Knowledge of specified products and/or services offered to customers
Skill in organizing resources and establishing priorities
Ability to listen and follow directives
Ability to prepare routine administrative paperwork
Ability to resolve difficult or stressful customer service issues
Ability to perform complex tasks and to prioritize multiple projects
Must return satisfactory background investigation
Vision correctable to 20/20
Finger dexterity for keyboarding and computer usage
Ability to sit and stay focused for long periods of time
Knowledge of planning and scheduling techniques

Responsibilities

Provide information, resolve problems, and advise customers on products and/or services, ensuring customer satisfaction
Respond to customer inquiries and provide information pertaining to modifications of existing or potential orders
Organize workload to ensure deadlines are met; schedule work assignments in order of priority and date received
Research information, compile statistics, gather and compute various data
Initiate, code, review, and process work orders for products and/or services
Resolve customer requests for adjustments in work orders or billing
Review, monitor, and process all correspondence to and from customers; coordinate the submission of periodic reports to management
Create and maintain manual and computerized records of equipment inventory, work orders, accounts payable, billing records, and other pertinent information
Record and monitor labor, materials, and payroll data for the shop
Perform miscellaneous job-related duties as assigned including Admin duties related to processing customer deliverables; Photo, paperwork, scope of work descriptions, etc.
Create staffing requisitions for field employees and subcontractors
Perform other duties as assigned