Project Coordinator

American Carpet South•Passaic, NJ

33d•$23 - $23•Onsite

About The Position

This position is primarily responsible for coordinating HD Pro and Commercial flooring projects from sale through completion. The Project Coordinator serves as the central point of communication between Sales Representatives, Installation Managers, customers, vendors, installers, and internal teams to ensure projects are organized, materials are ordered, schedules stay on track, and customers receive an exceptional experience. This role supports project execution by coordinating installation schedules, processing change orders, ordering materials, maintaining project documentation, assisting with quotes, and helping resolve issues quickly and effectively. Success in this role comes from staying organized, communicating proactively, and keeping projects moving forward from start to finish.

Requirements

Experience coordinating projects, operations, customer service, or administrative functions in a fast-paced environment.
Enjoy working with multiple teams and keeping projects organized from start to finish.
Value customer service and understand what it means to "Say Yes" to the customer.
Communicate professionally and confidently with customers, vendors, and internal partners.
Adapt well to changing priorities and are comfortable managing multiple deadlines.
Highly organized, detail-oriented, and enjoy solving problems before they become larger issues.
Understand and know what it means when people say "Teamwork makes the dream work."
Work well with leadership and know when to ask questions or escalate concerns.
Comfortable managing multiple priorities while maintaining accuracy and attention to detail.
Proficient with Microsoft Office and business software systems.
Excel at communication, organization, and follow-through.
Take ownership of your work and consistently do what you say you'll do.

Nice To Haves

Over 30 years of commitment to excellence, grounded in the principles of Saying Yes, Owning It, Doing What You Say, and Caring deeply.
Experience in a family-run flooring installation company.
Familiarity with The Home Depot's Service Provider of the Year award criteria.

Responsibilities

Coordinate HD Pro and Commercial flooring projects from order through installation completion.
Partner with Sales Representatives, Installation Managers, customers, installers, and vendors to keep projects on schedule and communicate updates.
Coordinate installation schedules and assist in resolving scheduling conflicts or changes.
Process and track project change orders while ensuring all documentation is accurate and complete.
Order flooring materials and supplies while monitoring deliveries, backorders, and purchase orders.
Maintain accurate project records, contracts, customer information, and supporting documentation.
Serve as a primary point of contact for customer questions and project updates throughout the installation process.
Assist with quote preparation, revisions, approvals, and customer follow-up as needed.
Proactively identify project issues and collaborate with internal teams to resolve them before they impact customers.
Support department initiatives, process improvements, and additional administrative or operational projects as assigned.