Project Coordinator - Remodeling

The Norfolk Companies•Braintree, MA

6h•Onsite

About The Position

Looking for a role where you can truly make an impact? If you enjoy working closely with Project Managers, staying organized, and being the go-to person who keeps everything on track, this could be a great fit for you. Join Norfolk Kitchen & Bath as a Project Coordinator and play a key role in bringing projects together from start to finish. The Norfolk Companies is a family-owned company with a reputation built on quality craftsmanship. We are in search of a driven Project Coordinator to play a key role in delivering successful kitchen and bathroom remodeling projects. In this position, you’ll keep projects moving forward by managing schedules, processing change orders, and coordinating tasks between sales, operations, and clients. You will also serve as a central point of coordination—ensuring clear communication.

Requirements

Strong organizational skills with the ability to handle multiple tasks simultaneously
Strong communication and customer service skills via email and phone to a varying customer base
Ability to work in a team environment with limited supervision
Ability to assess problems, find root cause and resolve to customer satisfaction
Willingness to be flexible and able to shift priorities within the day on both challenging and non-challenging tasks
3+ years of administrative or coordination experience, preferably in construction or remodeling.
Previous experience supporting high-volume sales or production teams.
Knowledge of vendor ordering, subcontractor communication, and project workflows.
Proficiency with Buildertrend, Microsoft Office Suite, and DocuSign.

Responsibilities

Administer contract generation, review, and execution in partnership with designers and estimators.
Prepare, file, and track permit applications and required documentation.
Create and maintain electronic and hard-copy job folders for assigned projects.
Coordinate delivery and pickup of project materials with vendors and field staff.
Receive and organize material and labor sales orders; verify forecast dates and align subcontractor assignments.
Collect customer payments and change order balances once labor begins.
Receive and verify subcontractor invoices, submit to accounting, and notify PM of any cost discrepancies.
Manage CRM (Buildertrend) entries, status changes, scheduling adjustments, and documentation.
Serve as a point of contact for service calls and warranty issues in coordination with Project Managers.
Send customer close-out packages, warranty letters, and satisfaction surveys upon job completion.
Support “hang only” installation project execution as directed by the Project Manager or RCM.