Project Coordinator

TOURNESOL SITEWORKS • Port Orchard, WA

6h • $24 - $29 • Onsite

About The Position

The Project Coordinator works at Tournesol Siteworks’ manufacturing facility in Jurupa Valley, California, or Port Orchard, Washington. The role supports the sales team and customers in a designated territory, coordinating among clients, production, accounting, and sales to exchange information promptly and resolve requests by telephone, email, and CRM/ERP programs. The coordinator manages customer orders from production through delivery and works directly with landscape architects, designers, general contractors, and the national distributor network. Occasional travel to other facilities is required.

Requirements

• Excellent oral and written communication skills.
• Strong organizational and time-management skills, including the ability to prioritize, delegate tasks, and set productivity goals.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent interpersonal skills for positive interactions with customers and team members.
• Ability to think quickly, research, and troubleshoot to resolve customer issues.
• Experience managing high daily volumes of calls and email.
• Ability to remain calm and in control under pressure.
• Regular attendance is critical.
• At least a high school diploma.

Nice To Haves

• Experience with Salesforce CRM is preferred.
• Experience with NetSuite ERP is highly desirable.

Responsibilities

• Process product orders in the NetSuite ERP system.
• Update customer orders, track changes, and ensure information is recorded accurately across platforms.
• Respond to inbound calls and emails and answer customer questions about products and purchase orders.
• Review orders with relevant internal and external personnel to confirm color and texture.
• Verify approvals.
• Coordinate lead times with production groups.
• Coordinate customer payments on behalf of accounting.
• Coordinate delivery and track orders.
• Arrange freight and send delivery notifications.
• Research customer inquiries and resolve problems using current information, technology, and resources related to orders.
• Provide individualized customer service to high professional standards.
• Communicate concise progress and status updates to stakeholders.
• Provide backup support to other team members.

Benefits

• Competitive salary
• Paid time off
• Paid holidays
• Medical, dental, vision, disability, and life insurance
• 401(k) with employer match
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED