Project Coordinator - Stormwater Maintenance

Contech Engineered Solutions LLC•West Chester Township, OH

2d•Hybrid

About The Position

The Project Coordinator (PC) is the central resource for customer support and manages all aspects of the StormFilter Cartidge Exchange order process between quote and delivery. The PC is the primary point of contact for customers, engineers and municipal contacts seeking support related to the long-term maintenance of our stormwater treatment products. Our maintenance support team is a small but integral part of our operation, providing support and training to internal and external customers alike. Occasional (10%) overnight travel is required to visit maintenance projects in the field and ensure their technical expertise is current and relevant.

Requirements

Bachelor's degree in Business or a related field, or an equivalent combination of education and experience.
Minimum of 4 years of experience in customer service, sales support, order management, or a related role within construction, manufacturing, industrial, or engineering industries.
Excellent written and verbal communication skills.
Strong organizational, time management, and multitasking abilities.
Proven problem-solving and analytical skills.
Proficiency with Microsoft Office, including Excel and Access, and CRM systems.
Ability to work independently while collaborating effectively with cross-functional teams.
Willingness to travel up to 10% overnight.

Nice To Haves

Experience supporting technical or engineered products.
CRM experience.
Experience in construction, manufacturing, or industrial sales.
Ability to interpret civil site plans and technical specifications.

Responsibilities

Serve as the primary contact for customer inquiries, quotes, orders, and product support.
Prepare and follow up on pricing quotes to convert opportunities into orders.
Process customer orders, product submittments, drawings, deposits, and shipping documentation.
Coordinate delivery and return freight for cartridge exchange programs.
Resolve customer issues related to orders, pricing, invoicing, shipments, and receivables.
Collaborate with Sales, Operations, Manufacturing, Credit, Marketing, and other internal teams to ensure customer satisfaction.
Maintain accurate customer, project, and sales records within CRM and Microsoft Access databases.
Develop and maintain strong relationships with customers and internal stakeholders.
Generate new business opportunities through lead generation, online research, and outbound prospecting.
Maintain a strong understanding of company products, manufacturing capabilities, and processes.
Follow established procedures to ensure accurate, timely, and consistent service.
Perform additional duties as assigned.