Project Coordinator

Culture Fits•Ridgefield, CT

10h

About The Position

The Project Coordinator is responsible for managing the daily aspects of assigned IT projects for both our clients and internally. From initial consultation and planning through to execution and final delivery. This role ensures projects are delivered on time, on budget and meet high quality standards. The Project Coordinator will maintain strong client relationships and manage internal and external resources effectively. They will possess strong organizational, communication, and problem-solving skills, with a solid understanding of IT infrastructure and project management methodologies.

Requirements

Strong organizational and project management skills with excellent attention to detail.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Ability to multi-task and adapt to changes quickly.
Ability to de-escalate situations.
Exceptional time management abilities and a proven track record of meeting deadlines.
3+ years of experience in an IT project management role, preferably within an MSP environment.
Demonstrated experience managing a variety of IT projects, such as: Cloud migrations (e.g., Microsoft 365, Azure), Network infrastructure implementations (e.g., firewalls, switching, Wi-Fi), New client onboarding.
Strong knowledge of IT infrastructure, including servers, networking, cloud platforms (e.g., Azure), and Microsoft 365.
Proficiency with project management software (e.g., ConnectWise)
Strong leadership, negotiation, and conflict resolution skills.
A customer-focused and professional attitude for building strong client relationships.
Self-motivated with the ability to work in a fast-moving environment.

Responsibilities

Plan, execute, and finalize IT projects for clients according to strict deadlines and within budget.
Manage process for new client onboarding and work with service delivery to ensure a smooth transition.
Serve as the primary point of contact for clients during project implementation.
Work as a liaison between the technical team and clients.
Coordinate internal technical staff, external vendors, and other resources to ensure projects are properly staffed and tasks are completed on schedule.
Adhering to project scope, goals, and deliverables.
Track project budgets, identify changes to the scope, and manage costs throughout the project lifecycle to include change orders.
Identify and analyze potential project risks and develop strategies to mitigate or manage them.
Address and resolve project issues in a timely and effective manner.
Create and maintain comprehensive project documentation, including project plan status reports, and client sign-offs.
Provide regular reports on project progress to management.
Ensure quality assurance checks of all projects.
Conduct post-project meetings and evaluations to continually improve future processes and project success.
Contribute to the development and streamlining of internal project management procedures.
Maintain high level of client satisfaction.
Work in a team and communicate effectively.
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
Regularly document processes and procedures related to duties and responsibilities.
Responsible for entering all work, time and expenses in ConnectWise as they occur.
Maintain certifications required for position.