Project Coordinator

Havel • Fort Wayne, IN

36d • $19 - $23 • Onsite

About The Position

Havel is looking for a Service Coordinator to provide support for customers, field personnel, sales people, service manager, and operations managers.

Requirements

• Background experience in administrative duties and customer service.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Aptitudes of attention to detail and proficient time management.
• Possess a willingness to learn and ability to work well with others.
• Excellent written and verbal communication skills.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required.

Nice To Haves

• Experience within the construction industry preferred.

Responsibilities

• Coordinate and dispatch all incoming HVAC/mechanical service calls, ensuring proper scheduling and technician assignment.
• Create and maintain job numbers in the electronic dispatch system, including manual entry for warranty, install, and project work not generated through the service app.
• Process AIS/CIS entries, purchase orders, cash receipts, and pricing updates within Truline and Studio 360.
• Review, reconcile, and finalize all technician service reports, including editing, correcting, addressing issues, ensuring POs and hours match AS400 entries, and obtaining Operations Manager approvals as needed.
• Scan, index, and maintain all service documentation in Studio 360.
• Prepare and send customer certifications and other required documentation.
• Track PTO and related administrative records for technicians.
• Run required financial and operational reports, including bi‑weekly Cost/No‑Bill reports and weekly A/R statements.
• Perform inventory control functions.
• Make late‑payment follow‑up calls and support customer billing activities, including maintaining billing spreadsheets.
• Send renewal letters for customer agreements approaching expiration.
• Perform additional administrative and operational support duties as assigned.

Benefits

• we offer employees a competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed