Project Coordinator, WW DS Recognition & Awards

Herbalife•Torrance, CA

4d•Hybrid

About The Position

This position is responsible for supporting the day-to-day operations of the Worldwide Distributor Recognition & Awards department. The role oversees the fulfillment and shipment of high-level and exception recognition assets and provides coordination support for recognition initiatives and related administrative activities. The incumbent works cross functionally with internal teams and external partners to ensure the timely, accurate, and high-quality delivery of recognition assets worldwide, while adhering to established processes and delivering an exceptional level of distributor service.

Requirements

High school diploma or equivalent experience
At least 3 to 5 years of project or administrative support experience in a large corporate environment.
Basic knowledge of accounting principles (e.g., debits/credits, accounts payable/receivable, reconciliation) - gained through coursework, on-the-job experience, or self-directed learning.
Demonstrated ability to maintain strict confidentiality of Distributor and Company information.
Ability to communicate and collaborate effectively with individuals at all organizational levels, with sensitivity to cultural diversity and global business practices.
Strong customer service orientation with a consistent focus on accuracy, results, and service excellence.
Proven ability to work independently while effectively supporting and coordinating cross functional recognition initiatives.
Strong planning, organizational, and time management skills, with the ability to prioritize effectively in a fast-paced environment.
Adaptability to evolving business needs, with a willingness to embrace and support process improvements and operational changes as they arise.
Ability to review and interpret operational data and reports to support informed decision-making and flag issues for resolution.
Effective problem-solving skills, with the ability to identify operational issues and escalate or resolve them efficiently within established guidelines.

Nice To Haves

A Bachelor's degree in a related field is a plus, though equivalent professional experience, certifications, or demonstrated proficiency are equally welcomed.
Experience in direct selling / multi-level marketing industry is a plus but not required

Responsibilities

Oversee end-to-end fulfilment and shipping of high-level and exception recognition assets, ensuring adherence to established departmental policies, procedures, and service standards.
Coordinate with other teams and external shipping partners (including FedEx and DHL), to ensure timely, accurate, and successful delivery of recognition awards; create, maintain, and manage shipment tracking and documentation.
Serve as a primary point of contact for domestic and international Distributor inquiries related to recognition awards, providing timely resolution and follow-up while maintaining a high level of customer service and professionalism.
Communicate effectively with relevant stakeholders regarding the status of recognition shipments, project milestones, and tracking updates, ensuring transparency and alignment across teams.
Collaborate cross functionally with internal teams and external vendors to address fulfillment issues, support ongoing initiatives, and execute new recognition projects in alignment with business requirements and timelines.
Manage and maintain effective vendor relationships and communications, including the sourcing, procurement, and coordination of new or updated recognition assets.
Serve as a primary liaison with regional teams, acting as a key point of contact to ensure timely task completion and efficient resolution of issues.
Serve as a key coordinator for events and recognition initiatives and provide administrative and operational support across recognition functions and projects, including scheduling meetings and calls, coordinating translation requests, assembling and organizing project assets, managing files and documentation, opening and tracking Workfront tickets, and maintaining Workvivo posts as required.
Support project coordination activities by assisting with timeline management, review cycles, approval processes, and cross team dependencies to ensure on time and high-quality project delivery.
Ensure full compliance with company policies, procedures, guidelines, and regulatory requirements applicable to recognition and fulfillment activities.
Proactively identify opportunities to enhance operational efficiency, productivity, and service quality; recommend and support the implementation of improved processes, tools, and best practices within departmental operations.
Additional duties as assigned.