Project Coordinator

Rainbow Restoration of Columbia, Charleston, Hilton Head, Greenville, Richmond, Charlottesville, and Harrisonburg • Rockville, VA

7d • Onsite

About The Position

In this role, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily office operations function smoothly and that the highest quality customer service is delivered. And most importantly with all team members at Rainbow Restoration, you’ll help people when they need it most!

Requirements

• Ability to multi-task and operate in multiple systems simultaneously
• Excellent communication skills - in person, over the phone, and nonverbal
• Detail Oriented
• A self starter. Someone who doesn't wait for next tasks but takes initiative.
• Ability to work on a team and independently
• Not afraid to roll up your sleeves & get dirty
• Empathy, Friendly, and a positive can-do attitude
• Eagerness to learn and grow within the Restoration Industry
• Valid Driver's License with a clean driving record

Nice To Haves

• Experience in restoration industry preferred
• Experience with systems such as SmartQ, Xactanalysis, Xactimate, MICA, Symbility, Nextgear preferred

Responsibilities

• Communicate professionally with adjusters, customers, and colleagues
• Serve as main liaison between customer phone calls and other business correspondence
• Answer all incoming calls in a professional and courteous manner
• Build incoming jobs in operation systems timely with accurate information for dispatch services
• Assist in scheduling services for operations
• Notify customers of service call status, the scope of work, necessary paperwork, and track quality assurance throughout the job itself.
• Establish and maintain an effective schedule to ensure services are provided in a timely manner.
• Review job site photos, enter in daily notes, log daily work and equipment
• Write estimates in restoration software's
• Track supply depletion in office to secure all materials are readily available
• Have a clear understanding and maintain job documentation to guarantee accurate and complete files and electronic notes
• Perform other duties as needed including field work during larger losses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed