Project Coordinator

Elemental LED•Reno, NV

13d•$60,000•Onsite

About The Position

We’re looking for a Project Coordinator. This position coordinates unique projects with external partners such as Sales Rep Agencies, Key Customers, and Specifiers (Specifiers are defined as Lighting Designers, Architects, Engineers, and professional level Interior Designers) ensuring successful completion of orders and customer satisfaction. The Project Coordinator analyzes customer needs and facilitates activities internally with various departments including Engineering, OMS, Quotes, Production, and Distribution along with specific details from Regional Sales Managers to orchestrate how orders are received through the final process of shipping the order to various customers. This position is responsible for proactively managing customer projects, and ensuring the quotes are correctly created and fulfilled, and the order is shipped to specification. The Project Coordinator must use their professional discretion to offer discounts, prioritize orders as needed for Production and/or Distribution, act as an educational resource on all Elemental LED products (Diode LED and Lucetta), and ensure that the technical aspects and design aesthetics match the customers’ needs. If the Project Coordinator determines that the customer’s order does not meet the customer’s actual needs, the Project Coordinator must analyze customer requirements, propose different solutions, and help customers make decisions. The Project Coordinator holds various departments accountable for completing a project in any given order. This position requires a consultative, solution-oriented approach and collaboration with other departments and team members to ensure smooth operations and order processing are attained and that errors are limited. The Project Coordinator also can exercise discretion and independent judgment concerning matters of significance with the following duties and responsibilities. This position is requires you to work 100% in the office. The salary for this position is $60,000/annually + Bonus.

Requirements

Bachelor’s degree in business administration or a related field, or equivalent combination of education and experience
Minimum of one (1) to two (2) years of experience in a technical/solutions-focused customer service or sales setting or an equivalent combination of experience and training is typically required
Ability to educate customers by phone and email on the proper usage of products
Ability to troubleshoot and problem-solve unique situations by phone and email utilizing pictures, videos, and architectural documents
Ability to multitask
Ability to ask and anticipate thoughtful questions to provide the correct solutions to the customer’s specific needs
Knowledge of lighting industry standard verbiage

Responsibilities

Prioritizes workload for sales support staff and delegates work as appropriate while ensuring internal accountability
Collaborates with Regional Sales Managers and Account Managers to ensure that sufficient support is provided for all potential and actual opportunities
Manages interactions with Key Customers and Specifiers
Oversees lead qualification of inbound leads received through various channels, including company website, customer service, CRM system, purchased lists, marketing, and social media channels
Partners effectively with others on accounts to ensure coordinated and efficient account management
Identifies and allocates internal and external resources
Tracks Custom Quotes, and conversion to sales metrics
Manages Sales Rep Agency inquiries, quotes and process orders, order confirmations, and support in conjunction with the OMS, CS, and Quotes teams
Performs additional duties as assigned

Benefits

Medical, Dental, Vision, Life/AD&D, Short Term and Long-Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
Company-matched 401(k) Plan, at 5%, no vesting schedule
Discretionary Time Off (DTO)
Parental Leave (PL)
Sick Time Off (STO)
Seven Paid Holidays
Pre-Tax Flexible Spending Accounts (FSA)
Career Development Plan Program
Discounted Corporate Gym Membership at South Reno Athletic Club
Tuition Assistance
Monthly Birthday Lunch Celebrations
Employee Discount
On-site Snacks and Beverages
Employee Referral Bonus Program