Project Coordinator 1
About The Position
This role is responsible for managing end-to-end implementations of Scribe product upsells, ensuring timely, efficient, and high-quality delivery that aligns with client goals and business objectives. The individual in this position collaborates closely with cross-functional teams to coordinate resources, resolve issues, and maintain clear communication throughout the implementation lifecycle. In addition to leading Scribe upsell projects, this role plays a key part in supporting the Project Manager team during new client onboarding, helping to streamline processes, enhance client satisfaction, and ensure a smooth transition into the platform. This position contributes directly to the overall success of the Client Services - Implementation team by driving operational excellence and client success.
Requirements
- 1-3 years of relevant experience.
- Exceptional verbal and written communication skills.
- Ability to produce high KPI metric results and successful service delivery functions.
- Capability to complete tasks efficiently in fast-paced, high-pressure environments.
- Proficient in computer applications, including Google Workspace and Microsoft Office Suite (Excel, Word, PowerPoint).
- Committed to providing high-quality customer service with a focus on client satisfaction.
- Comprehensive knowledge of desktop hardware, software applications, operating systems, and network connectivity.
- Highly organized and detail-oriented, with strong time management skills.
- Bachelor's Degree.
- Project coordination experience.
- Experienced in using CRM platforms such as Salesforce, Cloud Coach, Smartsheet, and similar tools.
Responsibilities
- Ensures timely and high-quality delivery by collaborating with cross-functional teams to coordinate resources, resolve issues, and maintain clear communication with the client.
- Updates, customizes, and administers all aspects of projects within the assigned medical specialty.
- Maintains and monitors multiple simultaneous projects to ensure a smooth transition to the Project Manager.
- Coordinates with key stakeholders to schedule and perform the initial kick-off call.
- Provides critical support to the Project Manager team, which involves handling various administrative tasks and ad hoc requests as needed.
- Leverages RPA (Robotic Process Automation) tools and applies independent judgment on project deliverables.
Benefits
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits
- Flexible Spending Account
- Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities
- Dog-friendly HQ (US)
- Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch
- Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
