Project Coordinator

Trademark Heating, Cooling & Electrical•Hayden, ID

22d

About The Position

As a Project Coordinator, you play a key role in keeping our service, sales, and installation teams running efficiently while delivering an excellent customer experience. This position is ideal for someone who is highly organized, thrives in a fast‑paced environment, and enjoys coordinating schedules, people, and priorities throughout the day. Position Overview This role is responsible for maximizing technician and installer productivity through effective scheduling, communication, and coordination. You will work closely with technicians, installers, apprentices, and managers to ensure jobs are completed on time, under budget, and with a high level of customer satisfaction. Trademark Heating, Cooling & Electrical is more than a service provider—we’re a trusted partner to the communities we serve throughout Hayden, North Idaho, Spokane, and surrounding areas. For over 17 years, we’ve built our reputation on quality workmanship, reliable service, and strong relationships with the people who count on us every day. At Trademark, every project is a team effort, and every team member plays a role in helping our neighbors stay comfortable and powered year‑round. We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Requirements

Dispatch or coordination experience preferred
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast‑paced environment
Confident communicator with strong customer‑service skills
Strong decision‑making and problem‑solving abilities
Team‑oriented, dependable, and self‑motivated

Responsibilities

Schedule and dispatch service technicians, installers, and apprentices based on job priority, availability, and skill set
Communicate with field teams throughout the day via phone and dispatch systems
Coordinate installation schedules and call customers to set up equipment installations
Maintain real‑time awareness of technician routes, start/departure times, tooling, and qualifications
Anticipate scheduling, routing, or parts issues and make quick, sound decisions
Communicate job updates, delays, and parts timelines to customer
Maintain technician schedules including vacation, sick time, and weekend rotations
Assist with accurate and timely paperwork and documentation
Participate in training and continuous improvement initiatives
Contact customers regarding parts status and job updates
Maintain technician schedules including vacation, sick time, and weekend rotations
Interact with technicians daily to ensure smooth operations