Project Coordinator

REPLAY SURFACING LLLP•Charlotte, NC

44d•Onsite

About The Position

The Project Coordinator will be responsible for supporting projects from scheduling through to completion. This role involves coordinating crews, managing schedules, communicating with customers and management, and ensuring all project documentation is accurate and up-to-date. The ideal candidate will be organized, proactive, and possess strong communication skills to facilitate smooth project operations and maintain positive customer relationships.

Requirements

Strong organizational skills.
Excellent communication skills (written and verbal).
Ability to coordinate multiple projects and crews simultaneously.
Proactive problem-solving abilities.
Customer service orientation.
Attention to detail for record-keeping and reporting.

Nice To Haves

Experience in the surfacing industry.
Familiarity with project management software.
Experience with scheduling and dispatching.

Responsibilities

Assist with planning and managing the daily and weekly work schedule.
Coordinate crews across multiple projects and locations.
Ensure teams have clear information regarding job locations, start times, scope of works and customer requirements.
Respond to changes caused by weather, project delays, customer requirements or crew availability.
Help ensure labour and resources are being used efficiently.
Communicate schedule changes quickly and clearly to the relevant teams.
Support projects from scheduling through to completion.
Review upcoming jobs to make sure the required information is in place before crews are dispatched.
Coordinate between customers, crews and management to keep work moving.
Track the status of active and upcoming projects.
Identify potential scheduling or operational issues before they become larger problems.
Follow up on outstanding items required to complete or close out projects.
Help maintain consistent operational standards across jobs.
Act as a point of contact for customers regarding scheduling and project updates.
Confirm job dates and communicate any changes or delays.
Provide professional and timely updates throughout the project.
Help resolve routine customer questions and operational issues.
Escalate significant customer or project concerns to management when required.
Support a customer experience that reflects positively on Replay Surfacing.
Keep project, scheduling and operational records accurate and up to date.
Maintain daily and weekly schedules.
Track job progress, completion and outstanding actions.
Assist with operational reports and performance tracking.
Ensure relevant project information and documentation is collected from crews.
Support management with information needed for planning and decision-making.
Help improve administrative processes as the company grows.