Project Coordinator

Floor Interior Services, Corp•Gainesville, FL

7h•$17

About The Position

We are seeking a highly organized and customer-focused Project Coordinator (PC) to join our team at Floor Interior Services. In this role, you'll serve as the bridge between customers, our retail partner, and installers; ensuring projects are completed with accuracy, efficiency, and outstanding service. Our ideal candidate is proactive, empathetic, and thrives in a fast-paced environment. You'll be the communicator, problem-solver, and coordinator who keeps everything moving smoothly from start to finish.

Requirements

1-3 years of experience in a project coordination or customer service role.
Strong organizational and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficient with Microsoft Office (Outlook, Excel, Word, Teams).
High school diploma or equivalent required.
Customer service background a must.
Must possess a valid Florida Driver's License.
Must possess a current Forklift Certification or be willing to obtain one.

Nice To Haves

Bilingual (English/Spanish) highly preferred.
Knowledge of the flooring industry is a plus.

Responsibilities

Schedule installations and confirm daily appointments with customers.
Track and monitor installation progress and service calls.
Act as the first point of contact via phone, email, and text for customers, our retail partner, and installers.
Guide installers in the field to ensure high-quality project delivery.
Assist in resolving customer concerns including site visits when needed.
Document and maintain accurate records of interactions, accounts, and project updates.
Identify customer needs, provide timely solutions , and follow up to ensure satisfaction.
Escalate store or project issues when appropriate.
Deliver service with urgency, professionalism, and attention to detail.