Project Coordinator, Ventus (Remote, US)

Digi International•Norwalk, CT

69d•Remote

About The Position

Ventus is an entity within Digi, a Business Unit that's an industry leader in IT networking innovations, leveraging technology to produce market-driving network solutions. Operating from over 20 years of experience delivering secure enterprise class networks, Ventus develops cellular wireless and fixed line SD-WAN, Hybrid WAN, and Cellular WAN solutions for an expanding array of business connectivity applications. Position Our Project Coordinator will build relationships and drive the partnerships that ensure our customers have access to the best possible technology and services. This role will be responsible for accurate processing of current and new customer orders. These orders reside with cellular and fixed line solutions. Provide account support, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Requirements

Bachelors' Degree in Telecommunications, Computer or equivalent field
2-5 years' experience in sales or customer service. Financial Services experience a plus.
Proven ability and experience in handling customers and contracts.
Knowledge of principles and processes for providing superior quality customer service for internal and external clients
Excellent oral and written communications skills
Strong time management skills with an ability to prioritize
Team player with solid organizational skills
Strong computer skills

Responsibilities

Verify the accuracy of customer order requests and order placement into Customer Relations Management system (VPS)
Maintain records of out-going orders, field service installations/coordination, and requisitioning of additional materials, supplies, and equipment
Review orders for completeness according to reporting procedures and forward incomplete orders back to sales group for further information
Respond to customer and supplier inquiries regarding order status, changes, or cancellations
Assist in the management of the shipment report to ensure timely delivery and management of provisioning queue
Monitor inventory records to determine availability of requested materials, supplies and equipment while maintaining open communication with internal and external clients
Secure and renew orders and arrange delivery
Assist monthly with customer billing data
Other duties may be assigned at the discretion of management in the context of the role.
Maintain relationships with multiple fixed line carriers
Facilitate/coordinate fixed line carrier orders