Project Coordinator

Xylem • Malvern, PA

1d

About The Position

The Project Coordinator supports and drives cross-functional initiatives focused on improving customer service processes across the order-to-cash lifecycle. This role is responsible for coordinating project execution, managing timelines, aligning stakeholders, and supporting process improvement efforts across customer service, sales, supply chain, finance, and operations. The ideal candidate is organized, detail-oriented, comfortable working in a fast-paced environment with multiple stakeholders and has a continuous improvement mindset. The Project Coordinator serves as a key operational partner to functional leaders, and business stakeholders by ensuring projects remain on track, risks are escalated early, decisions are documented, and communications are clear and actionable.

Requirements

• Bachelor’s degree in business, operations, supply chain, finance, or a related field is preferred.
• Candidates should typically have several years of experience in project coordination, project management support, customer service operations, order management, finance operations, shared services, or supply chain functions.
• The ideal candidate will have hands-on experience supporting or coordinating initiatives tied to order-to-cash processes, along with demonstrated ability to work effectively across cross-functional teams.
• Strong communication, analytical, and problem-solving capabilities are essential, as is the ability to operate with a high degree of ownership and professionalism.

Nice To Haves

• Experience supporting business transformation, process improvement, or operational excellence initiatives
• Knowledge of customer service and end-to-end order-to-cash processes
• Strong project coordination and ability to manage multiple project workstreams with minimal supervision
• Attention to detail, strong facilitation, follow-up, and stakeholder management skills
• Ability to analyze data and communicate status clearly to stakeholders
• Working knowledge of project management methodologies and tools
• Strong interpersonal skills and ability to work across teams
• Proficiency in Microsoft Office, especially Excel, PowerPoint, Teams, and project tracking tools
• Experience with ERP and CRM platforms such as SAP, Steeb, Salesforce, or similar systems
• Continuous improvement mindset; Lean, Six Sigma, or similar experience is a plus

Responsibilities

• Coordinate and drive multiple cross-functional projects related to customer service and order-to-cash process improvement.
• Develop and manage detailed project plans, timelines, milestones, interdependencies, and resource tracking.
• Lead project meetings, working sessions, and stakeholder reviews; prepare agendas, document decisions, and track follow-up actions.
• Maintain project documentation, status reports, and governance materials.
• Partner with cross-functional teams to support process improvement initiatives.
• Support continuous improvement efforts by identifying process gaps, inefficiencies, and opportunities for standardization or automation.
• Assist in documenting business requirements, workflows, and standard operating procedures.
• Monitor and report on key performance indicators such as order cycle time, backlog, billing timeliness, invoice accuracy, dispute aging, deduction trends, and customer responsiveness.
• Escalate project risks, timeline impacts, resource constraints, and unresolved issues to project leaders or functional leadership as appropriate.
• Prepare clear, concise updates and presentations for team members, leadership and/or cross-functional governance forums.
• Support change management and communication planning to improve stakeholder engagement and adoption of new processes.

Benefits

• paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level