Project Coordinator I
About The Position
As a Project Coordinator (Operations Support), you will play a critical role in managing a high volume of daily tickets, and collaborating with cross-functional teams to ensure seamless day-to-day operations. Your primary focus will be on managing your ticket queue while coordinating and liaising with multiple stakeholders, including smart/remote-hands, IT-infrastructure facility providers, and internal teams. In this dynamic role, you will be responsible for managing a large volume of daily tickets, prioritizing tasks, and ensuring timely resolution, coordinating with various teams to facilitate Colo/DC/POP site access, smart hands requests, RMAs, inventory management, and audits, developing expertise in logistics processes and identifying opportunities for process improvements, and building strong relationships with internal and external stakeholders to drive efficient operations. If you have experience or interest in managing high-velocity support tickets, coordinating with multiple teams, and developing expertise in logistics processes, we encourage you to apply for this exciting opportunity. Frequent weekend and holiday rotations are a job requirement.
Requirements
- 0-3 years of experience in ticket/operations support, logistics, project coordination/management, or similar
- Proficiency in Google Suite
- Excellent communication, customer-service, and problem-solving skills
- Ability to work independently, multitask, and prioritize workload in a fast-paced environment
- Must be able to work weekend and holiday rotations, with a manageable commute
- Multi-year commitment to job, training, and self-improvement
- Ability to analyze thermal tickets for anomalies in environmental temperature and humidity in datacenters
Nice To Haves
- Bachelor’s Degree or beyond
- Curiosity to learn new things, including AI applications and process optimization
- Interest in analytics and data
- Leadership potential
- Optional Project Management certification(s) or related course experience
Responsibilities
- Transact/close 400-500 operations tickets per month, including site access requests, smart-hands, logistics, and RMAs
- Collaborate with facility providers, Smart Hands, OEM hardware vendors, and regional teams to drive issue resolution and ensure smooth operations
- Monitor ticketing system, resolve cases within defined SLAs, and identify trends or recurring problems for escalation
- Apply Continuous Process Improvement techniques to update documentation, introduce innovative ideas, and improve service efficiency
- Communicate effectively with team members, clients, and stakeholders, maintaining a good rapport and professional decorum
Benefits
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
