Project Coordinator / Customer Operations Coordinator

TEKsystems•Town of Wappinger, NY

3d•$20 - $20•Onsite

About The Position

We are hiring a Project Coordinator / Customer Operations Coordinator to support a leading medical device company that specializes in advanced patient simulation technology used in healthcare training environments. This role serves as a central point of contact between customers, internal teams, distribution partners, finance, and banking partners to ensure orders move smoothly from purchase order submission through fulfillment. The environment is highly relationship-driven and customer-focused, with a strong emphasis on follow-through, problem-solving, and providing a white-glove customer experience. This is an excellent opportunity for someone early in their career who enjoys working with people, solving problems, and coordinating multiple moving pieces in a fast-paced business environment.

Requirements

Strong customer service and relationship-building skills
Excellent communication skills, both written and verbal
High attention to detail and organizational abilities
Strong problem-solving mindset and ability to navigate complex customer situations
Experience using Microsoft Office Suite
Ability to learn and work within Salesforce or similar CRM systems
Comfortable handling phone calls as part of the role (approximately 10-20% of the day)
Ability to work independently while managing multiple tasks and deadlines

Nice To Haves

Order processing or order management experience
Purchase order (PO) experience
Experience working with finance, billing, banking, or payment-related processes
Customer operations, account coordination, or project coordination experience
Salesforce experience
Experience in healthcare, medical device, distribution, logistics, or manufacturing environments

Responsibilities

Process customer purchase orders and manage order entry activities with a high level of accuracy
Serve as a primary point of contact for both new and existing customers throughout the order lifecycle
Coordinate with internal teams including Finance, Subscription Services, Order Management, and Distribution
Provide a white-glove customer experience by ensuring customer questions, issues, and requests are handled promptly and professionally
Research and resolve order discrepancies, payment issues, and fulfillment concerns
Work directly with banking partners when necessary to investigate and solve payment-related issues
Maintain detailed and accurate records within Salesforce and other business systems
Support customers through the ordering process while ensuring all required information and documentation are completed correctly
Handle a mix of administrative work, data entry, and customer communication
Manage multiple priorities simultaneously while maintaining strong attention to detail