Project Coordinator / Client Success Coordinator

High Bridge Development • Louisville, KY

3d • Hybrid

About The Position

High Bridge Development is a high-end design-build remodeling and construction company specializing in luxury renovations, additions, kitchens, bathrooms, and whole-home remodels throughout the Louisville area. We pride ourselves on craftsmanship, communication, organization, and delivering an exceptional client experience. We are seeking a highly organized, proactive, and client-focused Project & Client Success Coordinator to support our growing team and help ensure our projects run smoothly from start to finish. The Project & Client Success Coordinator serves as the communication and organizational hub between homeowners, subcontractors, vendors, and our internal team. This role is responsible for: Keeping projects organized, Maintaining proactive communication, Tracking selections and approvals, Assisting with scheduling and logistics, Helping deliver a high-end client experience. The ideal candidate is highly organized, detail-oriented, professional under pressure, and an excellent communicator. This is a hybrid position involving a combination of: Remote/work-from-home flexibility, Office work, Visits to active job sites throughout the Louisville area.

Requirements

• 2+ years in project coordination, client service, administration, or construction support
• Excellent communication and organizational skills
• Ability to manage multiple projects simultaneously
• Strong attention to detail
• Professional and positive attitude
• Comfortable learning construction terminology and processes

Nice To Haves

• Experience with remodeling or construction
• Experience with JobTread or similar software
• Experience in luxury residential service environments

Responsibilities

• Serve as a primary point of contact for homeowners throughout projects
• Provide proactive updates regarding schedules, milestones, and next steps
• Assist clients with selections, approvals, and project documentation
• Help maintain a high-touch, concierge-level client experience
• Update and maintain project management software (JobTread)
• Coordinate schedules with subcontractors and vendors
• Track material orders, deliveries, and lead times
• Assist with permit and inspection coordination
• Organize project files, selections, change orders, and warranties
• Prepare and send project updates
• Assist with invoicing and change order tracking
• Coordinate meetings and walkthroughs
• Follow up on outstanding approvals and selections
• Help maintain organized systems and workflows

Benefits

• Competitive salary based on experience
• Performance bonuses
• Hybrid work environment with flexibility between home, office, and job sites
• Cell phone stipend
• Vehicle stipend
• Paid holidays and PTO
• Growth opportunities within a rapidly growing remodeling company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed