Project Coordinator, Client Services

SGS•North Sioux City, SD

2d•Onsite

About The Position

The Project Coordinator supports the Invoice Team, Project Managers, Client Services, and Operations at the SGS Life Science Services facility. The position will provide assistance to a variety of departmental professionals and senior managers. Must be capable of multi-tasking to meet the department's needs and working with multiple managers and assignments simultaneously. Must be able to follow standard procedures, communicate with all levels, and be a strong team player. Follow Training SOP for training and training records.

Requirements

Bachelor's degree in Chemistry, Biology, Pharmaceuticals, or a related science field
1+ years of related experience in a CRO or other scientific laboratory

Responsibilities

Establish testing timelines in collaboration with the client and internal resources
Coordination of samples, and facilitation of project workflow
Function as primary interface with the Customer regarding the day-to-day/weekly progress and status reporting and keep internal resources aligned with client priorities
Work with SGS management and cross-functional Project Team members to ensure all resources are available to meet the agreed-upon timelines defined in the Project Scope
Work with operations to maintain detailed timelines for work in the lab
Work with operational management through the use of Lean and 5S principles to, drive efficiency and effectiveness
Report deviations to the client and work with the Department Managers with suggestions for action
Coordinate internal and external Project Team Meetings to ensure that all stakeholders and the customer are working in accordance with the agreed Project Plan
Responsible for coordinating, arranging, and preparation of customer meetings that can include campaign reviews, ad-hoc process-related meetings, etc.
Maintain meeting minutes and action lists resulting from technical and other external and internal project-related meetings
Ensure the successful completion of owned projects and resolve any issues that may hinder project success. Utilize site escalation process when necessary to resolve any project team issues. In addition, effectively lead the project team while maintaining good morale
Tracking and reporting of projects in accordance with an approved Project Plan (includes tasking, task owners, dependencies, and timelines)
Tracking of test sample status, OOSs, deviations, and CAPAs
Track agreed upon Key Project Related Performance Indicators
Track work completed against PO and SOW for the project. Report any scope creep to the appropriate department and address such with the client
Request additional quotes when needed to ensure all work is captured and appropriate POs are obtained for billing purposes