Project Coordinator - ADIP

AMERICAN Cast Iron Pipe Company•Birmingham, AL

13d

About The Position

The Project Coordinator serves as AMERICAN's primary point of contact for all customer service and project management-related matters, ensuring a seamless and responsive experience for our customers. This role provides immediate, direct support and decision-making for customer requests, while acting as the liaison between the customer and the Company on all order management activities. Responsibilities include handling bidder questions and quotes, responding to status inquiries, managing order changes and substitutions, and resolving complaints, claims, and backcharges. In addition, the Project Coordinator proactively anticipates customer needs and coordinates cross-functional efforts as a "virtual" team leader, working closely with Sales Engineers, Manufacturing, Shipping, Accounting, Credit, Purchasing, Take-off, and Drafting teams. The role also involves maintaining accurate and organized project documentation throughout the lifecycle of each project. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities while collaborating effectively across departments.

Requirements

Proficient in Windows-based business software, including spreadsheet and word processing programs.
Experience in a customer service or account resolution environment, or a related support role.
Strong attention to detail and organizational skills.
Ability to manage and prioritize multiple projects simultaneously.

Nice To Haves

Bachelor's degree, or an Associate degree with completed coursework in engineering, math, business administration, or marketing.
Five years of customer service experience in a technical environment.
Ability to read, interpret, and analyze technical information, including blueprints and quotation materials.