Project Change Manager

NW Natural•Happy Valley, OR

3d•Hybrid

About The Position

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry. In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility. Employees based at our Headquarters are required to work on-site a minimum of two days per week. Specific in‑office days may vary by team and business needs. This hybrid schedule supports collaboration, connection, and engagement while also offering flexibility for remote work.

Requirements

Thorough knowledge of organizational change, employee transition, organizational design, and culture change theories, models, and techniques.
Demonstrated ability to build trust with executives, management and team; overcome resistance in different settings and work cultures, influence stakeholders, and lead without formal authority.
Experience and success authoring corporate and executive communications, with excellent grammar and persuasive writing skills and the ability to simplify complex concepts into accessible text.
Solid project management skills; able to coordinate resources, establish schedules, track deliverables, and drive for results.
Excellent quantitative and qualitative problem-solving and analytical skills.
Thorough knowledge of training program design, adult learning theory, and state-of-the-art training techniques preferred.
Utility industry experience preferred.
Bachelor's degree in Organizational Development or Organizational Psychology or a related field, or equivalent education and experience.
Master’s degree preferred.
Certification in a change management approach such as PROSCI.
Certification in a style assessment such as MBTI, Hogan, iOPT or similar is a plus.
8 plus years of progressive experience in change management consulting.
Experience requires performing in a lead change role on mid-size or moderately complex initiatives or projects such as a technology implementation, process redesign, or restructuring and previous people management experience leading a team of professionals.

Nice To Haves

Master’s degree preferred.
Certification in a style assessment such as MBTI, Hogan, iOPT or similar is a plus.

Responsibilities

Be accountable for overall program and project-level change objectives, in close coordination with Program and Project Managers
Serve as project change manager on mid-size to moderately complex projects.
Manage the activity of change management contractors for large, complex projects.
Developed specialized knowledge of impacted stakeholders’ needs and considerations related to change initiatives.
Assist in coordinating efforts of project team members, vendors, and stakeholders to ensure an integrated change management effort.
Partner with project team and business leaders as part of program team for initiatives and projects.
Consult with officers, managers, supervisors and individual contributors to assess change impacts of process, technology, organizational structure, and policy shifts.
Create change management plans to address and mitigate assessed impacts of change.
Design and implement appropriate interventions for improving employee adoption and morale, ensuring user readiness, preparing leaders for change, and supporting enhancing cultural shifts.
Design and develop change-related communications and deliverables such as presentations, FAQs, newsletters, key benefits, roadshows, surveys, etc.
Recommend and facilitate group and team dialogue such as planning sessions, employee focus groups, feedback sessions, process improvement, and training.
Support Company’s commitment to a culture of safe work practices.
Provide project deliverables as specified in the Project Management Office’s Change Management Handbook.
Develop or enhance change management tools and methodology to build capability across the organization to lead change and improve personal resilience to change.
Design or enhance change/transition management training curriculums and deliver training in a variety of forums.
Develop and utilize change measurements and metrics to measure and track the effectiveness of change interventions at individual and organization levels; using approaches including survey feedback, focus groups, 360-degree assessments, and custom-designed measures. Interpret change measures and facilitate action planning with clients.
Stay abreast of best practices in change management and lead evolution and assist in the continuous improvement of change methodology and curriculum.
Serve as an organizational change consultant to clients and a mentor to internal change agents.

Benefits

Rich health insurance benefits with competitive employer contribution
Free access to an online wellness resources platform
Up to 23 Vacation Days
80 Hours of Sick Time
10 paid holidays and 3 floating holidays
Flexible work arrangements
3 weeks paid parental leave
Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.
1500 sq foot exercise facility and secure bike room
Meaningful annual incentive bonus opportunity in addition to base salary
Competitive 401K company contribution and match
15% discount on NW Natural stock through Employee Stock Purchase Program
Up to $5250 a year in tuition reimbursement
Wellness incentive program
20% off natural gas service
Up to 30% discount at NW Natural Appliance Center
TriMet Pass for all HQ employees
Generous discounts with Verizon & AT&T Wireless