Project Change Management Analyst - IT

AAA Life Insurance Company•Livonia, MI

1d•Hybrid

About The Position

We need an ambitious, curious leader to become a Project Change Management Analyst on the Technology Team to help drive the biggest change in the company’s history. The Opportunity – Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force.

Requirements

Bachelor’s degree in Business, Information Technology, Communications, or related field (or equivalent experience)
5+ years of experience in change management, communications, or transformation roles, preferably within IT or digital programs
5+ years of experience supporting large-scale technology initiatives (e.g., cloud migration, ERP implementations, data platforms, or cybersecurity programs)
3-5 years of familiarity with agile technology delivery methodologies and transformation program structures
Strong understanding of change management principles (e.g., ADKAR) within IT or digital transformations
Ability to translate complex technical concepts into clear, audience-appropriate messaging
Proven ability to collaborate across IT, HR, and business teams
Experience tracking KPIs, interpreting adoption data, and generating actionable insights
Comfortable working in fast-paced, agile or hybrid delivery environments
Ability to proactively identify risks and develop practical mitigation strategies

Nice To Haves

Experience using Power BI and SQL analytics to track adoption, workforce readiness, and transformation KPIs, translating insights into executive‑ready reporting.
Proficiency with Atlassian Jira and Confluence to support agile delivery, transformation governance, and change documentation.
Experience with Monday.com or similar work‑management tools to coordinate cross‑functional initiatives and track transformation milestones.
Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) for leadership communications, dashboards, and reporting.

Responsibilities

Partner with transformation and technology leadership to define what, when, and how to communicate—developing core materials including leadership briefings, release communications, and end‑user messaging.
Execute the IT transformation communications plan, ensuring leadership‑aligned messaging, consistent narratives, and appropriate cadence across stakeholder groups.
Collaborate with IT workstreams (e.g., engineering, infrastructure, data) to translate leadership intent into audience‑specific communications for impacted teams.
Gather, synthesize feedback to technology transformation, and analyze trends in associate feedback, business partner stakeholders
Monitor user adoption trends and recommend actions to improve engagement and change acceptance
Track and report on workforce readiness and capability KPIs tied to IT delivery milestones (e.g., training completion, role transitions, system adoption rates)
Translate change progress and organizational signals into concise, executive-ready reports
Partner within the Transformation Management Office (TMO) as well as technology leadership, and HR to support upskilling, reskilling, and workforce transition efforts
Partner with Corporate Communications to deliver culture‑informed change communications aligned to system releases, agile sprints, and key program milestones
Proactively identify and escalate staff‑related risks, using analytical problem‑solving to evaluate impact and recommend practical mitigation strategies.
Drive mitigation planning through targeted communications, training interventions, and workforce alignment actions.