Project Business Analyst & HCD Researcher

Skyward IT Solutions, LLCRockville, MD
Hybrid

About The Position

We are Skyward, a people-centered business passionate about human advancement through information technology. We are a diverse, creative, and collaborative team unified by a civic tech mission. We stand by our values of Integrity, Compassion, Inquisitiveness, Unconventionality, and Authenticity, striving to create a culture where work is integrated into life. We are looking for a Project Business Analyst & HCD Researcher to join our team and contribute to modernizing government services with cutting-edge technology and innovative solutions.

Requirements

  • A bachelor’s degree in business or a related field.
  • 2+ years as a Business Analyst, UX/HCD Researcher, or similar role juggling multiple projects or systems at once.
  • A solid grip on requirements analysis, process modeling, and documentation. You know what “good” looks like.
  • Real, hands-on experience running HCD research and usability testing (not just reading about it).
  • The rare gift of explaining complicated ideas to both engineers and executives without losing either one.
  • Comfort in Agile/Scrum land, where user stories, backlogs, and ceremonies are part of the daily rhythm.
  • Sharp analytical and problem-solving instincts, plus the facilitation chops to keep a room moving.
  • The ability to keep a lot of plates spinning across a large user community without dropping any (or only dropping the ones nobody noticed).

Nice To Haves

  • Experience supporting enterprise-scale applications or systems with 500+ users.
  • A working knowledge of accessibility guidelines, service design, or UX/UI principles.
  • Comfort in tools like Jira, Confluence, Mural/Miro, Figma, Qualtrics, or similar.
  • Certifications like CBAP, CCBA, PSM/CSM, or UX/HCD credentials.
  • A genuine curiosity about the humans behind the tickets — and a habit of asking “but why?” one more time than feels comfortable.

Responsibilities

  • Sit shoulder-to-shoulder with product owners, stakeholders, and SMEs to dig out what they really need (not just what they first ask for).
  • Translate messy, complicated business problems into crystal-clear user stories, acceptance criteria, and process flows that engineers actually want to read.
  • Map out current-state processes and shine a light on the gaps, risks, and “wait, why do we still do it that way?” moments.
  • Help shape the backlog and roadmap across multiple applications, keeping priorities straight when everything feels urgent.
  • Make sure requirements line up with business goals, regulatory standards, and enterprise architecture.
  • Plan and run user research that actually changes things (interviews, contextual inquiry, journey mapping, usability testing, surveys, the works).
  • Recruit, schedule, and coordinate sessions with a diverse user community of 500+ participants across programs.
  • Turn mountains of qualitative and quantitative data into the kind of insights that get printed out and pinned to walls.
  • Build personas, service blueprints, and experience maps that help everyone see the user clearly.
  • Be the loudest voice in the room for users and accessibility — politely, but firmly — from kickoff through launch.
  • Help project managers and product teams put together project charters, business cases, and communications that actually get read.
  • Support change management, training, and adoption when new features ship.
  • Track and report on KPIs, research outcomes, and system usage trends so we can prove what’s working (and fix what isn’t).
  • Facilitate workshops, design sessions, and stakeholder meetings without anyone falling asleep.

Benefits

  • Medical, dental, vision insurance (fully paid for employees)
  • 15 days of paid leave
  • 7 days of sick leave
  • 2 days bereavement leave
  • 11 paid Federal holidays
  • Up to 40 hours for jury duty
  • 401K with 4% employer contribution (and no vesting period)
  • Up to 4 weeks of paid paternity and maternity leave
  • Company provided laptop
  • $5,000 per year for professional development
  • $600 per year for technical supplies and equipment
  • $2,000 referral bonus
  • Life and disability insurance
  • HSA and FSA
  • Legal Shield and ID Shield Voluntary Benefits
  • Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions.
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