Project & Billing Coordinator

Deluxe

4d•$26 - $28•Onsite

About The Position

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Requirements

HS/GED or equivalent with 4 years experience/training in Graphic Design/Printing/Art/Computers
Demonstrated capability in resolving customer escalations under general supervision using company policies and procedures
Basic knowledge of Adobe Illustrator, Photoshop and InDesign
Knowledge of Microsoft Word, Excel and Outlook
Must be 18 years of age or older

Nice To Haves

Experience Adobe Workfront
Proficient with systems
Product knowledge and understanding of customer service policies and procedures
Strong analytical and organizational skills
Excellent verbal communication skills
Basic mathematical skills

Responsibilities

Responsible for the coordinating the daily workflow within the Design Services department.
Reviewing, and processing design requests, entering work into the design department’s work queue, and processing billing for design work.
Providing customer service, pricing/preparing quotes and technical know-how for customers to help enter and facilitate design projects.
Evaluates the technical requirements of artwork coming into the department.
Analyzes and processes internal reports for daily team workload, personal production sheets and external reports.
Enforces policy for images usage, fonts and stock photos.
Troubleshoots artwork issues, including: DPI, Color mode, fonts, sizing, layout and image quality.
Processes basic artwork requests in Adobe suite of software programs.
Understands and directs customers on internal manufacturing and vendor print restrictions and requirements.
Interacts with customers using a sales consultant mindset and makes recommendations that “upsell” the design team’s abilities.
Follows up with open orders, incomplete projects and out of date projects.