Project Associate II

TRC Companies, Inc. • New Brunswick, NJ

2d • Onsite

About The Position

This role requires an individual with strong interpersonal and organizational skills to work in an office environment. This position is the key interface for customers and program Trade Ally’s to interface with utility energy efficiency programs.

Requirements

• Customer-centric mindset
• 2+ years of relevant experience
• Passionate about making a difference.
• Love working with people.
• Great oral and written communication skills (talking and listening)
• Quick learner who is eager to improve professional skills.
• Ability to actively listen and take initiative to seek actionable solutions to customer goals.
• Flexible with the capacity to thrive in a high-change business environment.
• An action-oriented and results-driven individual who likes to be the one-stop solution or advisor for customers.
• Minimum of 7 years’ experience in administrative services.
• Associates degree from an accredited college in a related discipline, or equivalent experience.
• Candidate will be required to travel to local New Brunswick, NJ marketing events and conferences as required.
• Candidate must be New Jersey Resident and reside in New Jersey.

Nice To Haves

• Experience in inside/outside sales or appointment setting is a plus.
• Bilingual (English/Spanish).
• Intermediate experience in MS Word, Excel, PowerPoint, and Access.
• Ability to work well under pressure in time-critical situations and be productive and self-motivated during slow periods.

Responsibilities

• Actively listen to customer needs and goals and appropriately describe and promote the program that meets the customer’s goal.
• Work with pre-qualified leads to generate and schedule appointments where appropriate.
• Assist customers and contractors with the application processes for market-based programs.
• Perform a desk-top eligibility review and aid building decision makers in identifying next steps.
• Refer callers directly to appropriate team members when it is clear they are the next step in the process.
• Accurately log all calls in CRM so team has access to the latest interaction with building.
• Complete all commitments offered to customer in a timely manner, i.e. call backs, application referral, email responses, etc.
• Identify and resolve customer issues with professionalism and with the collaboration of cross-functional team members as appropriate.
• Perform the assigned duties with minimal supervision, but also work in a team problem solving environment.
• Follow all policies and guidelines set by company.
• Maintain confidentiality regarding company and participant information.

Benefits

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree