Project Associate, Direct Marketing

UVA Health•Charlottesville, VA

4d•$57,000 - $64,000•Hybrid

About The Position

External Relations at the University of Virginia (UVA) is seeking a highly qualified candidate to fill the role of Project Associate. The University of Virginia has a strong and reputable advancement community, boasting effective, results-oriented, and resourceful professionals. Our community comprises a robust central advancement organization, 12 University schools, and more than 25 University-related programs. We offer a wide variety of career opportunities, as well as an outstanding environment for professional growth and development. Position Summary The Project Associate will provide administrative and project management support to the University Annual Giving & Stewardship Direct Marketing team. The Project Associate reports to the Senior Director, Direct Marketing and will collaborate with the Direct Marketing team to ensure that each project receives the resources and attention it needs to be successful. This role includes handling correspondence with external stakeholders, processing vendor invoices, creating appeal codes, maintaining premium fulfillment, assisting with proofing of projects, and providing administrative support to the Senior Director, Direct Marketing.

Requirements

Bachelor's degree required.
2+ years of relevant experience required.
Additional relevant experience may be considered in lieu of a degree.
Strong attention to detail and ability to meet deadlines.
Exceptional customer service skills.
Proven ability to manage projects independently or as part of a team.

Nice To Haves

Experience with Freshdesk or another helpdesk ticketing system.
Experience with Salesforce CRM.
Experience using design tools such as Canva or Visme to help with building reports.
Familiarity with AI tools (e.g., Copilot, Claude, or similar) to summarize, synthesize, and visualize information.
Ability to format and summarize data in Excel (e.g, pivot tables).

Responsibilities

Provide customer service to constituents by maintaining the University Annual Giving & Stewardship inbox and handling correspondence with external stakeholders.
Create campaign codes in the CRM, ensuring all Direct Marketing projects are coded correctly.
Serve as the point person for premium campaigns, including providing vendors with timelines and mailing lists.
Help review and proof Direct Marketing projects to ensure accuracy of constituent data.
Complete expense and reimbursements in compliance with stated UA and UVA policy and guidelines for assigned team members in an accurate and timely manner
Ensure invoices and expenses are paid promptly and enter ROI into the CRM.
Manage a student intern responsible for data inputs in the CRM.
Provide administrative support to the Direct Marketing team and calendar management to the Senior Director, Direct Marketing.
Participate in University Annual Giving & Stewardship, Annual Giving Community of Practice, Office of Engagement, and External Relations meetings.
Collaborate with the Office of Engagement administrative team to ensure the completion of shared tasks and initiatives and actively participate in the Administrative Professionals Training (APT) for continued professional development.
Participate in meetings, events, and other duties as assigned.
Other duties as assigned.