Project Assistant Supervisor

m360 Research

19d • Remote

About The Position

The Supervisor oversees the m360 Project Assistants team and supports project recruitment to maintain KPIs and other goals. The role manages Project Assistants in delivering projects internally according to specifications and goals, ensuring tasks are completed on time and to a high standard, with effective communication between Project Assistants and panel members.

The Supervisor manages workload distribution and recruitment progress across assigned quantitative and qualitative projects, coaches and develops team members, and helps ensure recruitment procedures and quality standards are followed. The role also coordinates with internal departments and supports leadership with initiatives, process updates, recruiting guidelines, recruiting sources, and continuous improvement efforts.

The position requires working US shift hours. Video must be on for virtual calls, with confidential alternative arrangements available through Human Resources where required. The employee must comply with ISO 20252:2019 and ISO 27001 standards.

Requirements

• At least 2 years of experience in market research, preferably in recruiting, sampling, or fieldwork.
• Exceptional written and verbal communication skills, including demonstrated knowledge of English grammar rules.
• Strong Microsoft Office skills, including intermediate to advanced Excel, and ability to learn new technologies and software quickly.
• Strong critical thinking, initiative, and proactive troubleshooting skills.
• Ability to work autonomously and as part of a team to meet study-specific and departmental objectives.
• Self-motivated, with the ability to reprioritize tasks throughout the workday.
• Exceptional time management, organizational skills, attention to detail, and ability to multitask.
• Comfort with change and ability to identify opportunity amid uncertainty.
• Willingness to work US shift hours.
• Compliance with ISO 20252:2019 and ISO 27001 standards.

Nice To Haves

• Bachelor’s degree or equivalent work experience preferred.
• Relevant coursework in market research or healthcare preferred, but not required.
• Experience managing employees preferred.

Responsibilities

• Assign projects and distribute workload, ensuring projects are proactively monitored for recruitment opportunities.
• Manage, mentor, train, and support Project Assistants through day-to-day direction, KPI tracking, and skills development.
• Ensure team members follow recruitment procedures and quality standards through coaching, work reviews, and routine audits.
• Oversee recruitment activities for assigned quantitative and qualitative projects, ensuring plans are implemented accurately, efficiently, and within project timelines.
• Use working knowledge of recruitment methods, M3 platforms, audience tools, emailing tools, and reporting resources to identify opportunities, maximize internal feasibility, and support project delivery.
• Monitor project reports and recruitment progress to confirm internal recruitment efforts are used appropriately before partner support, and help prevent panelists from being over-targeted by campaigns.
• Coordinate communication between internal departments to support clear priorities, awareness of team capacity, and a consistent client experience.
• Support team leadership with new initiatives, process updates, recruitment guidelines, recruiting sources, and continuous improvement efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager