Project Assistant/Scheduler - Dispatcher

Terracon•Wheat Ridge, CO

19d

About The Position

This is a split position supporting both the Materials Department and the Geotechnical Department, combining dispatching/scheduling responsibilities with project administration and coordination. The role requires strong attention to detail, organization, and follow-through, along with excellent responsiveness, communication, and collaboration skills. The ideal candidate will have the ability to independently prioritize and complete multiple tasks in a fast-paced environment, a proactive mindset with a willingness to learn new systems and processes, and strong customer service and problem-solving skills. Commitment to safety and quality standards is essential.

Requirements

High school diploma and a minimum of 2 years’ related experience.
Fluent in Microsoft Office applications.
Ability to use technology, including mobile apps, email, and scheduling software.
Strong time management, negotiation, and interpersonal skills.
Commitment to safety and quality standards, including participation in pre-task planning and safety briefings.

Nice To Haves

Experience in project coordination, administrative support, or systems‑based data entry.
Familiarity with—or willingness to learn—Terracon‑specific platforms and systems.
Associate or bachelor’s degree in related field preferred.
Multi‑lingual capabilities preferred in some markets.
A valid driver’s license with acceptable violation history may be required.

Responsibilities

Assist the primary dispatcher with scheduling and dispatching services for 25+ field technicians, ensuring projects are staffed efficiently based on technician skill sets, certifications, urgency, and project requirements.
Answer and manage incoming calls, dispatching technicians to precise locations based on qualifications and project needs.
Prioritize projects and manage logistics (equipment, staffing, internal coordination), using sound judgment and negotiation skills to resolve conflicts.
Maintain clear, professional communication with technicians, managers, laboratory staff, clients, and contractors.
Coordinate daily schedules with the project management team to ensure appropriate coverage.
Dispatch in an incident- and injury-free manner in accordance with Terracon guidelines, prioritizing employee well-being.
Use internal scheduling tools and software to balance workloads and optimize resource allocation.
Support office operations and assist with administrative tasks as needed.
Collaborate with other Front Range offices to support scheduling needs.
Ensure adherence to safety protocols and promptly report any concerns.
Maintain quality standards across all assigned projects.
Resolve resource conflicts through effective communication and negotiation.
Assist with project and proposal setup, ensuring accurate and timely data entry in internal project management, tracking, and reporting systems.
Collaborate with project managers, technical staff, and finance specialists to track deliverables and project milestones.
Manage and maintain key project documentation, including contracts, reports and distribution lists, and change requests.
Support quality and compliance efforts by maintaining data accuracy and appropriate access to sensitive information.
Contribute to client service by facilitating communication and follow-up activities, enabling project managers to focus on technical execution and client relationships.
Follow safety rules, guidelines, and standards for all projects.
Participate in pre-task planning.
Report any safety issues or concerns to management.
Be responsible for maintaining quality standards on all projects.
Perform other duties as assigned.