Project and Program Manager

Equinix•Toronto, ON

6d•$118,000 - $176,000

About The Position

The Project and Program Manager leads the successful delivery of multiple, interrelated projects that support Equinix’s business and operational objectives. This role partners closely with cross‑functional and cross‑regional stakeholders to drive outcomes, manage risk, and deliver complex programs with high visibility and business impact.

Requirements

Typically, 7+ years of progressive experience in project and/or program management preferred.
Diploma or Bachelor’s degree in a related field (e.g., Business, Engineering, Information Technology) preferred, or equivalent professional experience.
Project or program management certification (e.g., PRINCE2 Practitioner, PMP, PgMP, or equivalent) preferred.

Responsibilities

Applies a range of structured planning approaches to develop, facilitate, and lead complex business cases, program plans, schedules, and financial models (e.g., ROI, cost–benefit analysis).
Utilizes enterprise project and program management tools to build integrated, cross‑functional plans aligned to business strategy.
Anticipates dependencies, constraints, and impacts across teams, systems, and regions to ensure realistic and achievable delivery plans.
Engages with a diverse group of internal and external stakeholders, including senior leaders, functional teams, customers, and governance bodies.
Actively listens to understand stakeholder needs and priorities, building trusted and productive relationships.
Applies strong influencing and negotiation skills to align stakeholders, navigate differing perspectives, and resolve challenging situations constructively.
Adapts communication style and methods (written, verbal, executive‑level presentations) to suit the audience and program needs.
Ensures consistent use of standardized project and program management tools, templates, and reporting mechanisms.
Serves as a subject matter resource for best practices and continuous improvement in program and project management standards.
Identifies, assesses, and manages risks at both the project and program level, with awareness of broader strategic and operational impacts.
Applies analytical and lateral thinking to address issues, evaluate options, and implement effective solutions.
Collaborates with cross‑functional teams to proactively mitigate risks and resolve issues in a timely manner.
Owns end‑to‑end delivery of multiple related projects that enable a specific business or functional strategy.
Tracks progress, manages dependencies, and ensures delivery against scope, schedule, quality, and financial targets.
Mentors and supports junior project and program team members, fostering capability building and knowledge sharing.
Effectively plans and manages program resources, including people, budgets, and external suppliers.
Addresses resource constraints and budgetary challenges through collaboration, problem solving, and informed decision‑making.
Manages vendor relationships and resolves issues or disputes independently while maintaining strong partnerships.
Leads large‑scale, complex, multi‑site and multi‑regional customer deployments involving cross‑functional and cross‑regional teams.
Engages with customer executives at the program level, presenting status, risks, and outcomes clearly and confidently.
Partners with customers to develop integrated program schedules aligned with their business requirements.
Holds internal stakeholders accountable for commitments and delivery milestones.
Maintains a strong working knowledge of Equinix products, services, and operational processes.
Documents lessons learned and shares insights to strengthen future program delivery.