Project and Operations Administrator

Community Partners•Los Angeles, CA

22d•$80,000 - $85,000•Hybrid

About The Position

Community Partners offers expert guidance, essential services, and a strong dose of passion to help foster, launch, and grow creative solutions to community challenges. For almost 30 years, hundreds of individuals, groups, foundations, and other institutions have worked with Community Partners to create new nonprofit projects, establish coalitions, and manage major philanthropic initiatives to benefit the region. Across all program areas, Community Partners works toward our organizational vision: A vibrant society in which individuals and institutions use knowledge, resources, and relationships to build equitable, democratic, and thriving communities. Our work includes Intermediary Programs, Fiscal Sponsorship, and Knowledge Sharing. Community Partners today works with upwards of 180 projects and initiatives and manages roughly $90 million in revenues annually. Our work spans the fields of civic engagement, arts and culture, education, racial and social justice, health, public policy, social services, and youth. Reporting to the Senior Director of Organizational Development and Change Management the Project and Operations Administrator supports CFOO operational, technology, and process improvement projects and initiatives. The individual provides first-level user support for our financial system, NetSuite, coordinates and co-facilitates project and business process meetings, conducts data research and analysis, and provides additional support to solve issues to ensure finance and operations strategic objectives are met. The individual will also partner with the Senior Director of Organizational Development and Change Management to solve complex finance, administrative, business process, and operational issues that require independent determination of methods to meet assigned tasks and deadlines and must exercise a high level of confidentiality, tact, and judgment on all matters.

Requirements

Bachelor's Degree in Information Technology, Business, Communications, or another related field. May consider equivalent years of professional experience.
At least five years of administrative operations or project management work experience.
Excellent organizational, communication, and interpersonal skills.
Ability to calendar, coordinate and facilitate cross-functional team meetings, motivate and train others and manage multiple projects simultaneously.
Advanced experience with Microsoft Office project management and ERP accounting software, preferably NetSuite.
Excellent interpersonal communication skills and the ability to collaborate, establish and maintain effective working relationships with others in a team environment.
Ability to maintain a high degree of confidentiality.

Nice To Haves

Certification in project management or related field.
Familiarity with business and financial principles.

Responsibilities

Serve as first level NetSuite user support, coordinate user access for NetSuite, escalating to NetSuite administrator and other technical resources as needed. Manage the Operations inbox, coordinating responses to messages.
Monitor project schedules and support Operations department initiatives, including coordinating meetings, managing project documentation, and outreaching to staff and other stakeholders to ensure deadlines are met.
Leverage applicable software applications to review and prepare communications, presentations, reports, proposals, and business process documentation for internal and external stakeholders from a financial, strategic, and operational perspective.
Support the initiation, coordination, and enforcement of administrative systems, policies, and procedures, which may include the facilitation of written, live, and video training for NetSuite (ERP), ZenDesk and other applications, the interpretation of business processes and other policies and procedures developed and implemented by the CFOO.
Create, collect, produce, and update digital tools and resources. This includes working with the CFOO team on continuous updates to the fiscally sponsored projects and core staff website to bring awareness to process improvements.
Observe, review, and analyze processes to identify inefficiencies and areas where improvements could be made.
Co-facilitate project and other meetings including trainings, feedback sessions, user group office hours. Build positive rapport with fiscally sponsored projects, program teams, senior leadership, staff, board members, and other internal and external stakeholders by always maintaining a positive and service-oriented attitude.
Facilitate cross-functional feedback from fiscally sponsored projects, employees, and other internal and external stakeholders.
Perform other duties as assigned.