Project and Key Accounts Manager

ASSA ABLOY•-, NV

12d•$100,000 - $115,000•Remote

About The Position

The Project and Key Accounts Manager will lead the delivery of Building Technology Solutions professional services and software solutions, managing projects from planning and construction through facility operations. This role serves as a trusted advisor to customers, coordinating field service activities, supporting key accounts, and ensuring successful implementation of software solutions, and assistance facilitating related project product sales. The position collaborates closely with customers, field technicians, sales teams, channel partners, and software developers to drive project execution, software adoption, account growth, and customer satisfaction. Additionally, the role supports business development efforts by identifying new opportunities, managing contracts and customer relationships, and helping shape the future of our professional services offering through customer feedback and continuous improvement initiatives.

Requirements

Professional selling and demand generation skills; including proven presentation and communication skills (both written and verbal).
Self-starter, active listener, with strong negotiation skills.
Ability to read, interpret, and review CSI MasterFormat Division 08 architectural specifications and construction documents including door schedules, hardware sets, floor plans, elevations, submittments, and shop drawings.
Understanding of fire, life safety, accessibility, and model building codes in relation to door and hardware specifications.
Detail-oriented with strong analytical skills and follow-up habits.
Ability to meet multiple project deadlines and exercise effective time management with on-time activity reporting.
Goal-oriented and results-driven.
Ability to work and perform responsibilities in the field at construction sites and end-user facilities.
Ability to travel upon request. 50 - 75% travel ability required.
Reasonable proximity within to major airport.
Ability to lift or carry up to 50 lbs.
High level of proficiency in Microsoft Office tools.

Nice To Haves

Above average working knowledge of Autodesk Revit Architecture® software preferred.
Familiarity of construction management software applications is a plus.
Architectural and construction industry-related experience, including door and hardware applications and specifications and software training and support, is a plus.
At least 2-3 years’ industry related experience in construction project management experience is preferred.

Responsibilities

Manage and execute professional services projects, field activities, and site-based consulting engagements.
Perform and oversee field-based inspections, surveys, audits, inventory programs, and consulting engagements for customer facilities.
Lead fire, smoke, egress, and door opening assessments while documenting findings and providing remediation recommendations.
Coordinate field resources to ensure consistent nationwide project delivery.
Lead key account relationships, contract administration, invoicing, and customer satisfaction (success) initiatives.
Coordinate and support field technicians, sales teams, and external project stakeholders.
Recruit, train, manage, and oversee field resources to support national project delivery.
Deliver training, onboarding, and ongoing support for related software solutions.
Partner with internal sales teams and external customers to drive software adoption and business growth.
Provide customer insights and feedback to support software enhancements, process improvements, and service innovation.
Other duties as assigned.