Project Analyst

Public Service Credit Union•Romulus, MI

22h

About The Position

Public Service Credit union is seeking a Project Analyst passionate about blending technology, process improvement, and data to drive smarter decisions. In this role, you’ll help lead initiatives that enhance operational efficiency and elevate the digital experience for our members and employees, all while supporting a mission-driven credit union that puts people first. As a Project Analyst, you’ll lead and support technology and process improvement initiatives across the credit union. You’ll work closely with department leaders, IT teams, and end users to ensure projects are well-planned, effectively executed, and continuously optimized.

Requirements

2+ years of experience in IT support, process automation, systems administration, or a related role (financial institution experience preferred)
Associate’s degree in IT, Computer Science, Business Technology, or related field OR relevant certification (e.g., Project Management, SharePoint)
Proficiency with Microsoft 365 tools, including SharePoint, Teams, Word, Excel, Outlook, and PowerPoint
Experience with SharePoint administration and minor coding
Working knowledge of workflow automation and form-building tools
Strong project management, communication, and organizational skills
Data analysis and reporting experience, including dashboards and performance metrics
Ability to manage priorities, meet deadlines, and work independently or collaboratively
High level of integrity, personal financial responsibility, and work ethic
Strong attendance and punctuality
Proactive, results-oriented mindset
Embraces and embodies the PSCU organizational culture and acts as a brand ambassador

Responsibilities

Plan, coordinate, and support the execution of technology and process improvement projects
Facilitate requirements-gathering sessions and translate business needs into clear project requirements and workflows
Act as a liaison between IT and operational teams to support business process improvements
Assist with system implementations, upgrades, and integrations
Lead the rollout and adoption of digital project management and collaboration tools across departments
Design and implement automated workflows to reduce manual processes and increase efficiency
Evaluate project outcomes for effectiveness, efficiency, and alignment with business objectives
Analyze data related to project performance, adoption, and operational impact
Build dashboards, reports, and visualizations to support performance tracking and decision-making
Deliver actionable insights and recommendations to stakeholders
Partner with teams to define success metrics and conduct post-implementation reviews
Serve as the subject matter expert for project management platforms and collaborative workspaces
Train and support staff on tools, workflows, and best practices
Monitor trends in workplace technology and recommend innovative solutions
Communicate complex concepts clearly to non-technical audiences
Perform other duties as assigned