Progress Success Intervention Specialist

CCRES, Educational & Behavioral Health Services • Philadelphia, PA

24d • Hybrid

About The Position

Make a difference every day by joining CCRES as a Progress Success Intervention Specialist on assignment with the Philadelphia Virtual Academy! OFFERING PAID CREDENTIALS - Eliminating upfront costs for necessary clearances & TB screening! SUMMARY: The Progress 2 Success Specialist is a 10-month, hybrid position focused on comprehensive absenteeism tracking, student growth, and systemic support for 9th and 10th-grade students. Operating with a split timeline, this role begins the contract year focused on foundational absenteeism administration and baseline data collection before launching direct student and family intervention spaces in the fall. This role supports student referrals submitted by BVA/PVA teachers Location: Hybrid - this position may work from home 2-5 times per week based on program needs & at The Ferguson School Building (2000 N 7th St Phila, PA 19122) Philadelphia residents preferred Schedule: 8:00 AM – 4:00 PM, following the PVA academic calendar year Start Date: August 11, 2026 Pay Rate: $19.40 per hour

Requirements

• Strong proficiency with web-based programs, tracking spreadsheets, and online applications (e.g., Class Dojo, virtual meeting spaces).
• Excellent verbal communication skills, specifically for professional telephone outreach to families.
• Exceptional organizational skills and strict attention to data integrity.
• Ability to work independently in a hybrid environment while maintaining full-day monitoring coverage.
• High school diploma or GED required.
• Clearances current within 11 months: PA Child Abuse (Act 151) Clearance, PA Criminal (Act 34) Clearance, PA Department of Education FBI -- Use code 1KG6XN, TB Screening -- current within 3 months.

Nice To Haves

• Post-secondary education in education, social work, human services, or a related field preferred.
• Experience working with at-risk youth or implementing student intervention strategies in an educational setting is preferred.
• Experience managing virtual communication channels or operating within online learning environments is preferred.
• Philadelphia residency is preferred due to the school-based nature of the position.

Responsibilities

• Manage preliminary absenteeism data collection, baseline tracking, and system responsibilities at the start of the contract year.
• Maintain and manage student tracking frameworks, strictly adhering to the structures established in the Progress to Success Tracking records without altering historical sorting.
• Provide full-day support and monitoring to ensure student progress is captured across all academic hours.
• Track the volume of daily assignments completed by students. Award Class Dojo (Python Points) to students who complete at least 8 assignments per day in any course and/or are actively present for the day in the P2S intervention space.
• Conduct direct telephone outreach to families if their student is not present in the P2S online space by 12:00 PM daily, with the primary goal of motivating students to log in after lunch.
• Consistently document all phone calls and parental outreach activities.
• Transition into active student interventions, face-to-face/virtual supports, and targeted family outreach beginning in October.
• Partner with leadership to integrate historical context and enrollment projections into active, individualized student growth plans.
• Provide comprehensive digital and technical support to core teachers entering the online P2S space to assist students with various courses and content.
• Facilitate an interactive slide deck splash page to engage students upon entering the virtual space.

Benefits

• Medical benefits for employees scheduled for 30+ hours per week
• Employer paid base medical plan
• Dental, vision, and other supplemental benefits for employees scheduled for 20+ hours per week
• Life insurance
• Short-term disability
• Accidental
• Critical illness
• Hospital indemnity
• Norton Life Lock identity protection
• Paid credential renewals
• 403 (b) Retirement Savings Plan - up to 3% employer match
• Employer paid Employee Assistance Program (EAP)
• Tuition discounts through educational partnerships
• Milestone service awards
• Employee referral bonus
• Gift card raffle on pay-day Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED