LOS ANGELES PROGRAMS SUPERVISOR

SENDER ONE SERVICE LLC•Los Angeles, CA

8d•$24 - $27•Onsite

About The Position

A Programs Supervisor is someone who develops the Programs team and embodies Sender Ones core values when making decisions. As a coach and mentor, the Youth Programs Supervisor collaborates with the Programs Manager to ensure all Sender One staff, including coaches & camp staff are providing outstanding experience to new visitors, guests, members, and partners who walk through our doors.

Requirements

An experienced and trusted advisor for staff - discover & connect with others
Delegates and communicates with staff clearly and respectfully
Passionate about climbing, working with kids, and instructing
Ability to harness imagination and find novel approaches to shared responsibilities
Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end
Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner
Work with a team, provide support to fellow team members, share ideas, and earn trust
Take initiative and have the drive to grow professionally
Top rope & lead belay and climbing experience
Knowledge of Google Suite Gmail, Sheets, Docs, Drive, etc.
Knowledge of Paycom & interviewing experience
Knowledge of Rock Gym Pro reporting & data handling
Knowledge of Basecamp
Experience coaching and instructing
Must be able to work a minimum of 3 Youth Program shifts, including a minimum average of 8 office hours in the Youth Programs department per work week (Sun - Sat)
Must be fully available to work at least one weekend day per work week (Sun - Sat)
Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs
Must attend the Weekly Youth Programs meeting
Must attend the Mandatory All Staff Quarterly meeting

Responsibilities

Expert on all the responsibilities of a Youth Programs Lead Coach and Camp Lead
Complete goals on development plan set by the Programs Manager
Manages staff of instructors, recreational & competition coaches as well as camp staff to ensure the delivery of all programs curriculums are meeting Sender Ones standards
Collaborates with the Programs Manager to determine hiring needs
Assist with the hiring and onboarding process, including but not limited to, training new hires & current staff to maintain the Programs standards
Develops the Youth Programs Shift Leads and leads staff participation in quarterly themes and/or sales
Checks in with assigned staff on a monthly basis and coaches for accountability and performance
Communicates operational, customer service, risk management, and staff issues with Customer Experience Manager
Responses to customer feedback received in-person interactions using the Hug Your Haters philosophy
Understands other gym department functions and offerings
Attends the weekly department meeting to inform other department managers of changes, updates, and/or stucks in the Programs department
Collaborates with Customer Experience Manager to cross train staff