Programs & Operations Assistant

Central Carolina Community College•Sanford, NC

3d•Hybrid

About The Position

Central Carolina Community College is committed to being an employer of choice, grounded in excellence, integrity, respect, collaboration, innovation, and leadership. We provide a supportive, growth-focused workplace where professionals can thrive while helping students access first-class educational and workforce opportunities. Join us in shaping futures, strengthening our region, and contributing to a mission-driven culture rooted in service and opportunity. This position provides high level administrative support to the Executive Director, Workforce Special Programs and Director, Workforce Continuing Education, as well as the professional/instructional staff in associated programs. In addition, this position provides front-line support to students seeking to register for a variety of short-term training classes. This position may have occasional travel between campuses and for training. Occasional after hours may be required. Some evening and weekend work may be required for departmental events and meetings.

Requirements

Associate degree in Business Administration, Office Administration, or related field
Two-year’s experience in an office setting regularly engaging with the general public, OR combination of education, experience, and background equivalent to above.
Excellent writing and proofreading skills.
Excellent customer service/communication skills.
Knowledge of standard office procedures and equipment.
Knowledge of computer and office applications.
Prior experience with Microsoft Office Suite and Google Workspace.
Strong organizational skills and ability to manage multiple projects simultaneously.
Ability to foster and maintain positive and collaborative relationships with internal and external partners.
Ability to effectively communicate orally and in writing to students, parents, colleagues, and the community.
Ability to work collaboratively as part of a team.
Ability to accurately maintain required documentation and prepare reports.
Ability to seek and identify methods for continuous improvement of the program.

Nice To Haves

Experience working at a community college.
Experience working in student data management systems like Colleague.
Experience in a busy office environment managing multiple tasks at once.

Responsibilities

Take a primary role in course and section lifecycle management, including data entry, contract development, and the preparation of instructional documentation.
Conduct rigorous monthly audits of course files, instructor contracts, and attendance records to ensure 100% regulatory compliance.
Assist leadership in generating and analyzing data reports to evaluate the effectiveness and viability of public and private occupational extension programming.
Oversee the end-to-end preparation of instructor course packets and lead the collection and verification of essential close-out documentation.
Provide specialized administrative support for Applied Tech programs, including Manufacturing, Industrial Training, Skilled Trades, Business, and Professional Services.
Serve as the primary point of contact for faculty regarding evaluation data entry, problem resolution, and instructional needs.
Partner with the WCE Operations team to streamline documentation workflows and maintain high standards of institutional accountability.
Coordinate office operations to deliver superior customer service to students, faculty, and community partners.
Support Accounts Payable with billing inquiries and act as the departmental link to IT for hardware/software troubleshooting and help desk escalations.
Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the Programs & Operations Assistant will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.
Actively participate in departmental planning, evaluation, and the implementation of process improvements.
Represent the department on assigned college committees and ensure all activities align with institutional policies, procedures, and philosophies.
Execute delegated tasks and special projects as assigned to support the evolving needs of the Workforce Continuing Education division.
Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the Programs & Operations Assistant will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.